DD is 3 with a speech delay, we have only recently put them into child care due to this and the concerns that come along with it.
While waiting outside to collect Dd from nursery, I head a child start to cry which I recognise as them. It continued to escalate, DD wasn’t at the door as usual so I asked the staff member if that was my DD I could hear and if I could go get them.
When I reached the room they were visibly distressed head back absolutely bawling. There was a worker bent down shouting No in DDs face while forcibly yanking them into their coat.
I intervened and picked them up. Dd was saying “Ow ow” and was utterly beside themselves.
I have contacted the nursery and in response tried to dismiss my concerns so… is this acceptable or usual behaviour from child care providers?