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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To not give 24 hours notice to cancel an appointment

46 replies

n3f5 · 09/12/2024 09:13

Children are ill, cancelled appointment with only 1 hour's notice.

I don't expect my money back at all.

Got told off for not giving 24 hours notice because they'd like to offer the slot to someone else - meaning they'd get double money for the same hour!

Really not a huge problem, just canvassing opinions.

OP posts:
dementedpixie · 09/12/2024 09:16

Did you even know 24 hours ago that they would be ill today? Just ignore them; not much you can do now

Muchtoomuchtodo · 09/12/2024 09:17

If an hour’s notice was all you could give and you’re still paying full whack then YANBU.

Having said that, if the service is in high demand and they have a waiting list, more notice would have been preferable to be able to call in someone off the list. Whether they get paid twice shouldn’t influence your decision.

DecemberArucana · 09/12/2024 09:17

I agree. If you’re still paying for the slot then it’s fine to give an hour’s notice. Would be rude to just not turn up unless circumstances are extreme, but in my experience the 24 hours’ notice is so they don’t charge you and have time to offer the slot.

doodleschnoodle · 09/12/2024 09:20

If you're still paying then no grounds for them to complain, cheeky fuckers. They might be a bit irritated if they're fully booked and have had to turn away regulars or something but they've not lost out on anything financially and their annoyance seems to be they don't get to make double out of it all.

Life happens.

Original poster
n3f5 · 09/12/2024 09:21

It's a rolling weekly appointment - PT.

I thought it was cheeky to moan at me.

Because of the school holidays, I'm already paying for December when I'm not even there half the time!

OP posts:
Original poster
n3f5 · 09/12/2024 09:21

dementedpixie · 09/12/2024 09:16

Did you even know 24 hours ago that they would be ill today? Just ignore them; not much you can do now

Nope!

OP posts:
PregnantAtLast · 09/12/2024 09:24

You're still paying for the appointment so obviously you're not being unreasonable. You can't predict children being ill.

If a PT moaned at me like this I'd probably just end it and find another one to be honest. A PT is meant to be a positive and supportive influence in your life.

She gets a paid hour off. Wanting double the money is just greedy.

StarStay · 09/12/2024 09:29

Would it have been double money for them? It sounds like if you gave 24h notice you wouldn't have been charged or am I misunderstanding? That makes them less of a CF.

You can't help your kids waking up ill though so ignore

Original poster
n3f5 · 09/12/2024 09:44

PregnantAtLast · 09/12/2024 09:24

You're still paying for the appointment so obviously you're not being unreasonable. You can't predict children being ill.

If a PT moaned at me like this I'd probably just end it and find another one to be honest. A PT is meant to be a positive and supportive influence in your life.

She gets a paid hour off. Wanting double the money is just greedy.

Leaves a bad taste!
I did say when I started that I cannot be reliable as I have small children. I made it completely clear!

Perhaps when he has kids he'll look back and cringe.

OP posts:
RubyRedBow · 09/12/2024 09:46

It’s bound to be annoying for anyone to be cancelled on with such short notice and I imagine it happens a lot at the moment but as long as you paid they can’t grumble too much.

Justsayit123 · 09/12/2024 09:53

What’s it for? I’d be telling him to do one. He sees you as an easy client, not a valued client.

Dearg · 09/12/2024 09:56

Wow, I would find another PT.

That is a really bad attitude. My PT has to abide by club rules, but has told me she can try to juggle things ‘off the books’ if I need to cancel ( for a good reason , which yours is).

booisbooming · 09/12/2024 10:01

Yeah I can imagine they might think "gah, I wish I'd known two days ago so I could have given that slot to someone else" but that is an inside thought! Silly of them to moan to you when, as you say, they've lost nothing. And you have. And you're a regular who they should want to keep.

Original poster
n3f5 · 09/12/2024 10:02

He said it in a friendly way, but I wish he'd not said anything at all.

I've been a client for ages now, generally reliable considering what life with two young children is like.

I've always paid for sessions on time, whether I've been there or not!

He should see it as a free hour off and keep it shut!

OP posts:
Hoppinggreen · 09/12/2024 10:05

Yes, that is cheeky.
You have paid, not your problem if they can't resell it now

booisbooming · 09/12/2024 10:07

It also used to annoy me when mine would charge monthly but also take loads of holidays. I know some months have 4 Mondays and some have 5 so paying monthly for 4 sessions gives them a bit of a holiday buffer. But it is not infinity holidays, Joe.

ExceededUsefulEconomicLife · 09/12/2024 10:08

You say he's said it politely- perhaps he meant that you would then get your money back but if he didn't, I'd be looking for a new PT due to the bad taste in my mouth.

NeedToChangeName · 09/12/2024 10:09

RubyRedBow · 09/12/2024 09:46

It’s bound to be annoying for anyone to be cancelled on with such short notice and I imagine it happens a lot at the moment but as long as you paid they can’t grumble too much.

Why would it be annoying? He was expecting to work and be paid. This way, he gets paid but doesn't have to work. No skin off his nose

Floralnomad · 09/12/2024 10:11

Is he even open on a Sunday for you to cancel a Monday morning appt ?

cheezncrackers · 09/12/2024 10:19

YANBU. If you're paying anyway they're not out of pocket whether you turn up or not. Cancellation policies for sickness are stupid though. I once got in trouble at the dentist for cancelling an appointment the day of. DC had been sick. Do they really want a DC with a potential sickness bug going to an appointment? I think not! Yet they never fail to make you feel bad for cancelling an appointment.

fgsistwbotp · 09/12/2024 10:43

YANBU.
You are paying the full amount anyway.
He's not out of pocket because of it.

pizzaHeart · 09/12/2024 10:46

n3f5 · 09/12/2024 10:02

He said it in a friendly way, but I wish he'd not said anything at all.

I've been a client for ages now, generally reliable considering what life with two young children is like.

I've always paid for sessions on time, whether I've been there or not!

He should see it as a free hour off and keep it shut!

This^
the only comment I expect from him in this situation: oh I’m really sorry, I hope they feel better soon and I will see you next week.
nothing more
It does show lack of manners on his side.

Original poster
n3f5 · 09/12/2024 10:47

ExceededUsefulEconomicLife · 09/12/2024 10:08

You say he's said it politely- perhaps he meant that you would then get your money back but if he didn't, I'd be looking for a new PT due to the bad taste in my mouth.

He specifically said so he could offer it to someone else

OP posts:
Original poster
n3f5 · 09/12/2024 10:47

Floralnomad · 09/12/2024 10:11

Is he even open on a Sunday for you to cancel a Monday morning appt ?

Yeah I could have text.

But I didn't know if my eldest was going to wake with a temp!

OP posts:
35965a · 09/12/2024 10:48

As you paid for it and aren’t getting your money back he should have kept his trap shut. That would really put me off him.