To report this receptionist?

[Ezlo]

Today I had to call in at my surgery to get blood bags.

I had to queue for a while to get seen to and when I did, the receptionist didn't smile, she didn't apologise for the long wait and then couldn't find on the system why I needed the blood to be taken. Her colleague eventually helped and after more faffing, I got my blood bag. She had a sour face throughout.

There were two other staff members Sat who were only taking prescription requests or arriving people in for their appointments but were mostly sat without any patients.

By that point I had just missed the hourly bus to where the bloods where being taken and had to walk about a mile all up hill whilst severly anaemic.

This is the same clinic where you can only book an appointment by going in to surgery at 8am each weekday or by using the online triage which is accessible from 8am to around 9.15am each weekday. If you work those times then you don't get an appointment. They refuse to give appointments by phone.

Yes, I completely agree with this.

However, there are so many poor managers these days. New staff get chucked and expected to cope with little or no training. Existing staff bear the brunt. Rather than get support they get told off for getting hacked off with with high workloads and poor processes.

Been there. I don't put up with it anymore and would walk away.

I agree with you about there being a problem at all levels (especially) within the NHS. But this is why it is even more important for patients to be feeding back their experiences.

Many GP services, although funded by the NHS, are run as independent entities. So poor management is much easier to identify if patients are highlighting it because there is no where to hide.

Grow up. People like you are tedious.

Is that all you came on to say?