Just want to preface this with stating that I realise I am lucky to have a cleaner, and I realise many people don't.
I've had the same cleaner for 8/9 years. She is very good, thorough and it is a lifesaver as both partner and I work full time and have two (messy) kids and a couple of pets.
She currently is due to come once a fortnight.
HOWEVER she is very unreliable. She has a lot of health issues and so do her family. Most of her cancellations are due to this. But she lets me down so often and usually when I'm desperate for the house to be cleaned (today it's cos we've got guests arriving this evening for the weekend)
I've just counted up and in the last 6 months she has cancelled 7 times (out of 12!)
The trouble is I feel a loyalty to her, she's a nice person, I've known her a long time and the cancellations are genuine health issues. But I want to be able to rely on her and I need this support!
I don't know what to do.