Theatre won't let me sell my tickets

[onedayatatime73]

I'm so upset and don't know what to do. I have bought tickets for my DD's birthday in December. The show is in London.
They were expensive and it was her main present.
I completely understand that the company won't refund me as that's in their small print.
Now they're saying they won't let me sell them either. I can't put them on Twickets because they won't make them "transferrable". Even though I have them in my Apple wallet. Twickets won't accept screen shots.
The show is completely sold out. So I'm sure someone will want them. Is there anything I can do?
The reason we can't go is my stepdad has been taken into hospital and so we will need to spend time there all over Christmas hence we can't go x

London box office are a 3rd party website? As in they they are an agent that sells tickets on behalf of theatres.

unfortunately their t&c’s say tickets can’t be exchanged or refunded.

If the OP has bought tickets from a third-party website, then she will have to deal with them and not the theatre, although as that third-party website says they don't offer exchanges or refunds and OP says that she has been offered the possibility of an exchange then it sounds like she is somehow now dealing with the theatre as well?

Sorry I didn't realise that. When I booked the tickets I thought they were the actual website. Thank you for all trying to help. I can't put on Facebook etc as I hadn't told my daughter I had booked them in the first place. So don't want her to see I'm trying to resell them x

Sell on Reddit - that's what I did for tickets for a show we recently couldn't go to- I had the QR codes- people sent payment via PayPal and I emailed the tickets. I actually sold each one individually and just sent them a valid QR code each. I didn't make back all my money but got half , so better than nothing!

Unfortunately we wouldn’t touch tickets sold by an agent. Our tickets we will exchange, but LBO is an agent and agents are generally less lenient sadly.

We're booked on that show in Feb 2025. When I booked only a few weeks ago there were loads of tickets available- have you actually looked at another day and picked 2x seats of the same value then screenshot it and email them saying 'I want to change my tickets to this date and time and those seats?'

Oh OP. You really need to take your daughter to this show.
My mum died last Christmas and she would have been horrified if I’d cancel my child’s plans for anything to do with her illness.

What date is the show? And what dates are you planning to visit family? There will be a way around this that means your daughter gets her treat

It is worth contacting the theatre direct and explaining your situation and seeing if there is anything they can do to help. We had an issue recently with a real screw up for tickets for the relatively small SoHo Place. Tickets bought through a third party that had no phone contact number and weren't getting back to the email sent to their CS. SoHo Place really helped us out, thankfully, even though they weren't under any obligation to do so.

I am going to have to leave now. Sometimes mumsnet is helpful and sometimes people reply who aren't in the same financial situation.
I have no choice now but to go and stay with my family. There will be lots of aunties, uncles, cousins.
Just to be clear. I'm not ruining Christmas.
The family WERE going to come to us. Now we will go to them to be with my stepdad. My children's G'pa.
My DD doesn't even know I have bought these tickets.
They won't exchange them unless I exchange them TODAY. The f I don't all fiends are lost.
When I bought them I had no idea this was a third party. I went on the website. Clicked through the to tickets.
I just want to resell them. No profit. Just resell them. The company won't resell them and won't let me let others pay for them.
I was also made redundant on Monday. I haven't told the children yet. Nothing to do with the tickets. At all. Just saying. I would like to sell them so when we're away I can instead use the money to take x10 people to the cinema on her birthday.
My message wasn't about what I should and shouldn't do for my dd or my sdf. It was to ask if anyone knew practical ways to sell tickets. Not moral judgements on my family life.
Many thanks to the poster who suggested Reddit. Am trying now.

Thank you. I'm trying to find a contact number or email address.

There is a theatre forum called TheatreBoard that lets members sell tickets on its notice board. Also there are a few private theatre groups on Facebook and Twitter/X where people put posts up about tickets to sell

You could join these groups and sell them there

@WillowDillow OP @onedayatatime73 did you see WillowDillows comment on the first page? They said they'd be interested in buying these from you..

Sorry only just seen this. I don't know how to message privately. Can I do this from my phone?

We had tickets for this and someone said they couldn’t make it despite being told that the tickets were not refundable.
We were able to change dates for that one and the rest of us went as planned.

I would seriously consider going at a later date if possible, it was absolutely brilliant!

Peak Mumsnet snideyness out in force.

Poster asks legitimate advice question about getting* money back on tickets and a handful of posters then ignore that and choose instead to pick everything apart, cast aspersions on her parenting, ignore her explanations and keep piling on and trying to discredit her

Just stop being so mean

The three dots at the top right-hand corner of their message, click it and the drop down menu has a "PM" option

I don't think you understand your words. Of course I want to see my step dad. He brought me up. I adore him. And to my children he is their grandpa. My own father passed ten years ago. The geography means I can't go there for Christmas AND afford myself to go to London. I was asking about how to sell tickets on a website without looking for a profit. I wasn't looking for advice or questions about my step-dad. What a strange forum this is to come for advice. I only put it b AIBU because I couldn't see where else to post it.
For those who have asked. Thanks/ I have spoken to my mum tonight. He's sleep in front of Saturday's Strictly recording. Which is a nice thought .

I think on Twickets you can say you don’t have the tickets available yet - sometimes you don’t have the downloads immediately, can you try selecting that?

Well my post got deleted. I don't see why but this is MN

But what I meant was you clearly want the money back as you are struggling over not being able to attend because of your sick stepdad

If you'd said "I need to sell these tickets because we can't attend and I need the money really as I've just lost my job" you'd have got replies more tailored to help about getting your money back because people understand the sudden struggle. Whereas saying about cancelling it because of your sick stepdad has made people come on about how unfair it is for your daughter to miss out and focus on the wrong thing

I was trying to explain who they were for. And I was trying to explain why we couldn't go.
I was asking if anyone knew how to sell tickets. I have n ver sold tickets before. That was my question.
Of course I want my dd to have a lovely birthday.
And of course I won't make my family miserable over Christmas.