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Dentist numbed wrong tooth- do I complain?

88 replies

Lilyflame · 22/11/2024 15:37

Went to private dentist.
already had consultation
cracked lower tooth
dentist was going to drill out filling (already half drilled out) check the crack/root/nerve.
first injection he did at the back,
second one I couldn’t really feel, third one I felt at upper gum.
so I asked wasn’t he going to numb the bottom.
he went very quiet, checked his notes, then apologised.
he got the wrong tooth! If I hadn’t said anything I think he’d have drilled the top tooth.
he got on with the job, apologised again and gave me a discount.
but I just don’t understand how this can happen.
the tooth had a big hole in it, already half drilled out.
Should I make a formal complaint?

OP posts:
Magnastorm · 22/11/2024 20:47

Lilyflame · 22/11/2024 16:31

Thank you cloudsky
i thought I was going a bit crazy then. It seems like a very serious issue to me

So complain then. Why ask the question if you only like the answers you agree with?

ScrollingLeaves · 22/11/2024 20:49

catlovingdoctor · 22/11/2024 20:29

No it wouldn't. Recently, extracting the wrong tooth was removed as a "never event", so numbing the wrong site certainly wouldn't fall into that category.

You’ve misunderstood the point that he only did not remove the wrong tooth because of the OP stopping him, and, had his patient been elderly or young, or just in assertive and nervous, there is no reason why he’d have been stopped.

Therefore there needs to be a review of procedures in this practice to avoid this sort of mistake in the future.

Q. Why was he numbing the wrong site?

A. Because he was about to drill the wrong tooth.

Q. Could it be taken as certain that any given patient would have realised what was about to happen and would have warned him?

A. No. Certainly not.

Q. Why was the dentist about to drill the wrong tooth? What notes or X rays had he forgotten to check?

A. We don’t know, but it matters.

Greybeardy · 22/11/2024 20:50

AgeingDoc · 22/11/2024 20:43

All the more reason to ensure that there are appropriate safety checks in place then.
I anaesthetised for dental lists in hospitals for the best part of 30 years and the safety culture improved significantly in that time, largely because people reported and acted on adverse events and near misses like this.
"Anyone can make a mistake" is precisely why really robust processes need to be implemented.

absolutely this - a Stop Before You Block moment before injecting would at least mean double checking the right quadrant of the right patient's mouth was being looked at.

FiveTreeHill · 22/11/2024 20:57

I don't really understand. He numbed at the back which would be an injection for a lower tooth?

You would never do three injections for an upper tooth?

FiveTreeHill · 22/11/2024 21:05

AmyDudley · 22/11/2024 19:15

Utterly astonished that people think this is OK. It shows total incompetence on his part and I certainy wouldn't trust him anywhere near my teeth again.
And yes you should complain, luckily you spoke up OP but the next person he is useless with could be a child or a vulnerable person who doesn't have the confidence to speak up or complain when they are having the wrong unanaesthetised tooth filled.

Identifying the right part of the body to do a procedure on is surely basic skill level for a HCP. Or would his apologists be fine if they went into hospital for appendicitis and came out having had a hysterectomy, because you know its all roughly the same area and easy to get muddled ?

Well removing a uterus instead of an appendix is clearly massively different to removing a filling from the wrong tooth

One causes catastrophic harm. The other, the filling is just replaced. It's not a reasonable comparison.

LadyGabriella · 22/11/2024 21:13

Yes complain!

RobinHumphries · 22/11/2024 21:14

FiveTreeHill · 22/11/2024 20:57

I don't really understand. He numbed at the back which would be an injection for a lower tooth?

You would never do three injections for an upper tooth?

Possibly if it was a 6 - mesially and distally to avoid the tuberosity and then palatal but that would be on a very rare occasion

OnTheBoardwalk · 22/11/2024 21:16

This absolutely should be a complaint. To give an injection not required is a failure of process. A complaint would mean the processes and controls would get reviewed. It's like mixing up the ceiling and the floor, it shouldn’t happen

I had a rubbish dentist that replaced and refilled the wrong tooth, a front one, not where I had the pain at the same side further back. I wasn’t upset as I’d been begging my previous dentist to replace the aged looking front tooth filling but he wouldn’t as there was nothing wrong with it apart from the colour. I did make a complaint and luckily was able to change dentists within the surgery

FiveTreeHill · 22/11/2024 21:38

RobinHumphries · 22/11/2024 21:14

Possibly if it was a 6 - mesially and distally to avoid the tuberosity and then palatal but that would be on a very rare occasion

Injecting at the back sounds like classic ID block

And for removal of a filling?

Alexandra2001 · 22/11/2024 21:39

My dentist has the tooth to be operated on, displayed on a large screen which i can also see, she'll confirm with me which tooth/area i'm in to have treatment on, after injections, she'll fit a rubber dam to my mouth, isolating the tooth and any amalgam/debris being swallowed, everything checked and doubled checked.

I don't think i'd complain as such but i would write to the practice and i'd then find a better dentist.

Many years ago, an NHS dentist extracted the wrong tooth, complaining meant i got deregistered.

RobinHumphries · 22/11/2024 22:48

FiveTreeHill · 22/11/2024 21:38

Injecting at the back sounds like classic ID block

And for removal of a filling?

No I agree with you at the back sounds like an ID block. I did say 3 injections at the top for one tooth would be a very rare occasion

bridgetreilly · 22/11/2024 23:06

Lilyflame · 22/11/2024 16:01

But he would have if I hadn’t told him

But he didn’t. You got the correct treatment. You literally have nothing to complain about.

ScrollingLeaves · 22/11/2024 23:29

bridgetreilly · 22/11/2024 23:06

But he didn’t. You got the correct treatment. You literally have nothing to complain about.

I think you are unaware of the issue.

zeibesaffron · 22/11/2024 23:40

FixTheBone · 22/11/2024 18:29

Its a very near miss.

In the NHS this would go down as a wrong site surgery / procedure, which is a 'never event' one of the most serious clinical incidents.

My registrar injected the wrong toe while I was completing some documentation, as a result, many meetings and a change in processes.

The updated never event framework of 2021 excludes wrong tooth extraction and dental anaesthetic blocks.

OP - You were able to correct the dentist, he has apologised and provided a discount. I wouldn’t complain- but you could ask to understand what lessons or processes have changed following the consultation.

ScrollingLeaves · 23/11/2024 00:36

Who knows why the never event framework excludes wrong tooth extraction given what could happen to the dentist if he/she did extract the wrong tooth. It is not something for a dentist to be blasé about:

£40,000 Compensation For Wrong Tooth Extraction

https://www.legalexpert.co.uk/compensation-amounts/40k-compensation-for-wrong-tooth-extraction/

That was in response to the previous poster

ScrollingLeaves · 23/11/2024 01:04

zeibesaffron · 22/11/2024 23:40

The updated never event framework of 2021 excludes wrong tooth extraction and dental anaesthetic blocks.

OP - You were able to correct the dentist, he has apologised and provided a discount. I wouldn’t complain- but you could ask to understand what lessons or processes have changed following the consultation.

Removing these dental mistakes from never events has nothing to do with not taking them seriously.

AI Overview about why wrong extractions were removed as a never event

“The NHS removed wrong tooth extractions from the list of Never Events on April 1, 2021 because the barriers to prevent them were not strong enough: Lack of standardization in tooth site marking.”

Never Events are serious patient safety incidents that can be prevented with strong systemic barriers. However, the NHS determined that the barriers to prevent wrong tooth extractions were not sufficient.

“While wrong tooth extractions are no longer considered Never Events, they are still classified as Patient Safety Incidents and should be reported and managed accordingly.”

Some risk factors for wrong tooth extractions include:

  • Human error
  • Miscommunication
  • Inadequate referral
  • Being overworked and rushed
  • Lack of focus or experience
  • Being distracted

From The Royal College of Surgeons of England

Wrong site tooth extraction: no longer a never event

Implications for dental professionals
Although wrong site tooth extraction has been removed from the never events list, it still remains an incident with significant and potentially harmful consequences. As well as any physical and psychological impact on the patient’s welfare, wrong site tooth extractions can also be costly, and cause fundamental long-term stress for the clinician and organisation involved.

Between 2004 and 2014, 51 claims for wrong tooth extractions were recorded by NHS trusts in England, with the successful claims costing the NHS over £340,000.

Data from the Dental Defence Union revealed that between 2006 and 2011, each settled claim cost on average £7,300 plus legal fees.

There could potentially be an increase in wrong site tooth events if clinicians are now less concerned about the consequences as these events are no longer identified or labelled as a never event. Dental professionals should be aware of the potential risk factors, which include differences in dental notation, multiple carious teeth, orthodontic extractions, only two molar teeth being present in a quadrant, extractions in the mixed dentition, time lag between treatment plan and extraction date, and human errors such as miscommunication, distraction, complacency, stress, fatigue and teamwork as well as lack of resources, awareness, knowledge and assertiveness.

It is important to recognise that it is rare for only one of these risk factors to be involved in the incident. The Swiss cheese model illustrates how hazards are prevented by a number of barriers or defences.12 Each barrier has a ‘hole’ or weakness such as one of the risk factors described. An adverse incident is very likely to occur if all the holes are aligned, showing how there is usually a combination of risk factors that results in a wrong site tooth extraction.

Recommendations
It is clear that despite having LocSSIPs and safety protocols, wrong site tooth extractions still occur. However, best practice should still be followed to minimise risk, as suggested in the Faculty of Dental Surgery toolkit. Additionally, methods to reduce human error should be introduced and implemented in organisations, including in primary dental care. Strategies proposed by Pemberton include:13
……..

(there follows a table of protocols )

https://publishing.rcseng.ac.uk/doi/full/10.1308/rcsfdj.2021.42

Bangwam1 · 23/11/2024 01:55

It’s not a non event. What if this is someone practicing dentistry drunk? That’s a big error

zeibesaffron · 23/11/2024 01:58

ScrollingLeaves · 23/11/2024 01:04

Removing these dental mistakes from never events has nothing to do with not taking them seriously.

AI Overview about why wrong extractions were removed as a never event

“The NHS removed wrong tooth extractions from the list of Never Events on April 1, 2021 because the barriers to prevent them were not strong enough: Lack of standardization in tooth site marking.”

Never Events are serious patient safety incidents that can be prevented with strong systemic barriers. However, the NHS determined that the barriers to prevent wrong tooth extractions were not sufficient.

“While wrong tooth extractions are no longer considered Never Events, they are still classified as Patient Safety Incidents and should be reported and managed accordingly.”

Some risk factors for wrong tooth extractions include:

  • Human error
  • Miscommunication
  • Inadequate referral
  • Being overworked and rushed
  • Lack of focus or experience
  • Being distracted

From The Royal College of Surgeons of England

Wrong site tooth extraction: no longer a never event

Implications for dental professionals
Although wrong site tooth extraction has been removed from the never events list, it still remains an incident with significant and potentially harmful consequences. As well as any physical and psychological impact on the patient’s welfare, wrong site tooth extractions can also be costly, and cause fundamental long-term stress for the clinician and organisation involved.

Between 2004 and 2014, 51 claims for wrong tooth extractions were recorded by NHS trusts in England, with the successful claims costing the NHS over £340,000.

Data from the Dental Defence Union revealed that between 2006 and 2011, each settled claim cost on average £7,300 plus legal fees.

There could potentially be an increase in wrong site tooth events if clinicians are now less concerned about the consequences as these events are no longer identified or labelled as a never event. Dental professionals should be aware of the potential risk factors, which include differences in dental notation, multiple carious teeth, orthodontic extractions, only two molar teeth being present in a quadrant, extractions in the mixed dentition, time lag between treatment plan and extraction date, and human errors such as miscommunication, distraction, complacency, stress, fatigue and teamwork as well as lack of resources, awareness, knowledge and assertiveness.

It is important to recognise that it is rare for only one of these risk factors to be involved in the incident. The Swiss cheese model illustrates how hazards are prevented by a number of barriers or defences.12 Each barrier has a ‘hole’ or weakness such as one of the risk factors described. An adverse incident is very likely to occur if all the holes are aligned, showing how there is usually a combination of risk factors that results in a wrong site tooth extraction.

Recommendations
It is clear that despite having LocSSIPs and safety protocols, wrong site tooth extractions still occur. However, best practice should still be followed to minimise risk, as suggested in the Faculty of Dental Surgery toolkit. Additionally, methods to reduce human error should be introduced and implemented in organisations, including in primary dental care. Strategies proposed by Pemberton include:13
……..

(there follows a table of protocols )

https://publishing.rcseng.ac.uk/doi/full/10.1308/rcsfdj.2021.42

Nowhere did I say that they shouldn’t be taken seriously- it was stated that in a hospital these would be never events. I was just being factual by saying they aren’t classed as a never event anymore?!

All events should be learned from and changes made to ensure a reduction of future occurrence.

Londonrach1 · 23/11/2024 02:07

It's a near miss and needs reporting or would do in NHS. Surprised people don't think it needs taking further. I wouldn't want you go to that dentist again.

Abi86 · 23/11/2024 02:24

Whilst I agree there’s probably no point in raising a a formal complaint, the clinical issue remains. Safety critical industries have stringent processes and procedures in place, including using check lists. Perhaps one check the dentist could incorporate is confirming the procedure with the patient (and which tooth) prior to any commencing.

decemberknows · 23/11/2024 09:28

Dentist here.
I think it is important that this issue is addressed. In my health board this would be a Duty of Candour report and a significant event. We would document this in patient notes, our practice manager would meet with the patient. We would do our best to resolve it locally, do a significant event analysis, learn from the mistake, and report the event to the health board.

We would take it seriously to ensure that it didn't happen again.

However I would urge that any complaint of this nature, especially one that was acknowledged and dealt with at the time, that hasn't resulted in lasting issues, firstly be taken up with the practice for local resolution first. I noted that someone up thread posted the GDC complaints page.

The GDC are robust in their approach and can put a dentist through the absolute worst time. Even a simple complaint as this ( would would ultimately be thrown out) can take several years of waiting around, investigations and scrutiny. It can and has resulted in many dentists suffering from mental health concerns, quitting the profession or just generally losing their reputation and livelihood.

Here is Scotland we are currently working with the Canmore trust charity after a couple of local dentists committed suicide after GDC investigation

So whilst the GDC protects the public and does a vital job, the impact that every individual complaint can be very serious and upsetting.

Speak to the practice first and let them follow through the process first please

ScrollingLeaves · 23/11/2024 10:16

decemberknows · 23/11/2024 09:28

Dentist here.
I think it is important that this issue is addressed. In my health board this would be a Duty of Candour report and a significant event. We would document this in patient notes, our practice manager would meet with the patient. We would do our best to resolve it locally, do a significant event analysis, learn from the mistake, and report the event to the health board.

We would take it seriously to ensure that it didn't happen again.

However I would urge that any complaint of this nature, especially one that was acknowledged and dealt with at the time, that hasn't resulted in lasting issues, firstly be taken up with the practice for local resolution first. I noted that someone up thread posted the GDC complaints page.

The GDC are robust in their approach and can put a dentist through the absolute worst time. Even a simple complaint as this ( would would ultimately be thrown out) can take several years of waiting around, investigations and scrutiny. It can and has resulted in many dentists suffering from mental health concerns, quitting the profession or just generally losing their reputation and livelihood.

Here is Scotland we are currently working with the Canmore trust charity after a couple of local dentists committed suicide after GDC investigation

So whilst the GDC protects the public and does a vital job, the impact that every individual complaint can be very serious and upsetting.

Speak to the practice first and let them follow through the process first please

@decemberknows
Speak to the practice first and let them follow through the process first please.

That is dreadful about the cases of dentists who have taken their own lives because of the stress of a complaint.

Your advice to take a complaint up with the practice in the first instance seems crucial in avoiding this.

Does that GDC web page clearly state that people should first approach their dental practice? So many affected patients would be shy of saying anything to the dental practice but instead go home and ‘google’, find that page, and fill it in.

Looking at the Royal College of Dentists in England page,
Some risk factors for wrong tooth extraction
I did think there but for the grace of God … could go anyone of us, and that a person needs to be brave to be a dentist or doctor and face the responsibilities and dangers.

bridgetreilly · 23/11/2024 10:21

ScrollingLeaves · 22/11/2024 23:29

I think you are unaware of the issue.

Nope. Should the practice review their safety protocols? Yes. Is the OP owed any compensation? Absolutely not.

The first requires telling the practice. Only the second requires complaint.

decemberknows · 23/11/2024 10:44

@ScrollingLeaves
* Does that GDC web page clearly state that people should first approach their dental practice?

It does say it on the GDC website, but not that clearly. I had to click a few buttons first to find the page I've posted below.

It is a regulatory requirement in Scotland that we have a practice complaints policy on display at reception.

Dentist numbed wrong tooth- do I complain?