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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Are you entitled to your notes?

11 replies

PassingStranger · 19/11/2024 16:44

If you've been to see say a private physio/podiatrist for example are you entitled to ask to look at your notes.
If yes,and they don't respond to your request, is there anyone else who can ask on your behalf? An organisation or body or something?

Not sure how it works. I've asked for notes. Not got them, despite asking 3 three times.
I don't think they want me to have them. They said they would, but I think they are just hoping I don't ask anymore. I've given them a good month or so, they said they would print out for collection, then nothing happened.

Not sure where I stand now. How many times can I ask?

Friend said they are stalling you, they don't want you to have them. I fear they might be right.
That's why I'm asking!!
Any idea how to procede now? 😫

OP posts:
Ilovethewild · 19/11/2024 16:54

I believe you can ask for a SAR a subject access request. By law they have to reply and provide information and if not you can contact the ICO. Google sars request.

PassingStranger · 19/11/2024 17:06

Thanks. Can anyone back this up, any private physios/podiatrist etc on here please.
Should I tell them that's what I'm going to do, or just do it?

OP posts:
purplecorkheart · 19/11/2024 17:22

I had no issue with getting physio notes from a private physio. I just typed and signed a note stating that I request a copy of all my notes and asked that they either be emailed to me or available for collection. I did put a line stating that I was not using them for any kind of claim.

They were emailed to me within 24hrs

PassingStranger · 19/11/2024 17:24

purplecorkheart · 19/11/2024 17:22

I had no issue with getting physio notes from a private physio. I just typed and signed a note stating that I request a copy of all my notes and asked that they either be emailed to me or available for collection. I did put a line stating that I was not using them for any kind of claim.

They were emailed to me within 24hrs

Thanks, but I am having an issue, Hence my question.

OP posts:
LIZS · 19/11/2024 17:32

Whoever is their data controller should respond to the dsar.

purplecorkheart · 19/11/2024 17:36

Sorry, just have you put your request in writing? Sometimes they want/need a letter that you have signed.

BigGapMum · 19/11/2024 17:46

As already said, you should be able to get your records upon request. The standard timescale is 30 days, but this can be increased in some circumstances eg if they are very busy or the records are complicated. If they don't supply the records, the Information Commissioners Office are the regulatory enforcing body you would need to contact.
I had asked for some of my medical records to back up a complaint I was making, and the hospital data office withheld my records for a further eight months, until the ICO intervened, then I got them the following day. There were a lot of inaccuracies in the records, so I know why the hospital didn't want to supply me with them.

PassingStranger · 19/11/2024 20:17

purplecorkheart · 19/11/2024 17:36

Sorry, just have you put your request in writing? Sometimes they want/need a letter that you have signed.

Emailed twice and rung once.
Was told they would be printed off for me and left in reception for collection.
Can anyone tell me how to proceed now, should I put In writing or contact someone else?

OP posts:
Noseybookworm · 19/11/2024 23:03

I would go in and speak to the receptionist directly, it's much more difficult for them to brush you off face to face. It should only take a few minutes to print them off. Tell them you're happy to wait and sit in the waiting room.

Longtimelurkerfinallyposts · 19/11/2024 23:55

If you've sent an email asking for them this means you have put your request in writing. You could send one more email, with 'Subject Access Request' in its subject line, saying something like:

To whom it may concern - please raise this matter with the practice's 'Data Controller'

I would like to receive a copy of my records, covering the treatments I received between 1st January 2024 until the present <or specify the period of time>.

My details: <include your full name, address, phone number, NHS number or any patient reference number they've given you, so it's clear exactly who you are>

I already put in a subject access request, on xx October <whatever date you first asked - which could include a verbal request - in which case, you could remind them that you followed this up with emails>, and understand that you have a legal obligation to provide me with this data within 30 days, ie by xx November.

I would appreciate it if you could send me my records as soon as possible, by email/ post <depending on what you prefer>. Alternatively, I will come to the practice in person on xx November to collect a print-out from you.<again this depends on your preference - you are entitled to be sent the info in whatever format suits you>

Thank you for your help with this matter.

If they don't comply, you could then turn up on the date you threatened promised to...
There are a few exemptions that organisations can claim for not supplying this info on request - eg if they think you are asking on behalf of someone else and don't have their permission to do so; if you've behaved unreasonably, and made loads of requests of them as way of harassing their staff

There's more info about your rights on the ICO website: https://ico.org.uk/

Information Commissioner's Office (ICO)

The homepage

https://ico.org.uk

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