To appeal being thrown off the dentist nhs register

[Redgreenred10]

Been with my dentist 30 years. This afternoon I had an appointment and this morning I tested positive for covid. Now I know you don’t have to test anymore but my best friends daughter has complex disabilities and covid could be fatal so my best friend has provided her family and friends with covid test and just asks if we can a quick test before we come round. I was due to go round after the dentist.

now the dentist is still really anal re covid and a few days before sent me a questionnaire asking if I had any symptoms and if I did my appointment would have to be cancelled.

So after testing positive i rang the dentist 6 times and could not get through so I left a message explaining.

I have just received a message saying due to missing my appointment I am now removed from the NHS register. Basically for following their own guidelines. I have tried to ring again (can’t get through) so I have sent an email.

trying to get through to the dentist is a nightmare. You are are kept on hold for 1
minute and then you are passed through to the message service. I rang 6 times before leaving a message so I really tried to get in touch

That's horrendous. How heartless.

This happened to me too.
I have recently had a few texts from them saying they hadn't seen me in a while, and to book an appointment. Nope... it is private only.

I deducted myself from NHS, it's costing my a fortune now but the negligence ......
They'll do anything not to do the work now, as they don't get paid properly for it it's not worth their time probably.
I've ended up with perio and cracked teeth! I was only there the week before I went for a consultation for cosmetic work.

NHS dental care is shocking, it makes me so so so so angry.

Sorry for the rant!

This country doesn't care how important oral health is for our overall health!

This is true this happened to me! I have since gone private, it's a different world, and worth the money in my opinion

I knowingly went to my NHS dentist with covid for this very reason. No way am I getting stuck off. Selfish? Yep.

Some dentists are just arseholes!! They seem to forget that they’re dealing with people with lives, families, illness, dramas etc!! Our practice does operate a 2 strikes and you’re out policy (some patients are just time wasters) but we’re always sympathetic to things that are beyond a patients control! No one plans to come down with Covid or to have a stroke or miscarriage!! We would never punish a patient in circumstances like that!

Missing appointments due to forgetfulness is one thing. Getting Covid and a provable emergency hospital trip are not cause to register someone.

That's insane. If the practice was closed then no appointment was missed

So someone getting hit by a car on their way to the appointment?

@RedHelenB
The surgery needed 48 hours not 24

Why would anyone bother to come in to MN and create a fake story about the phone not being answered. Really. What would be the point? Do you always change stories to fit your narrative? How peculiar. I don't think forums are for you

Surely they can just go fully private whenever they wish without some weird process of elimination.

What are you on about? Dental surgeries have receptionists. OP didn't prioritise getting through to one , despite knowing there was a possibility of being kicked off the list. She wasted an appointment NHS ones are in short supply.

Yep !

IMHO she should have just gone in while she has covid whether the surgery likes it or not. Tough luck to them.

They can’t have it both ways where they want people with covid to stay away and then the person stays away so the surgery kicks them off the list because they stayed away.

Tell them that you are reporting them to general dental council if you aren’t put back on the register.

They haven’t broken the guidelines though. 2 missed appointments (or short notice cancellations) and you’re out is standard NHS procedure for dentists since they stopped us charging time wasters.

My idea of taking a tin of chocolates and apologising is far more likely to get you another appointment!

This happened to me. Unfortunately I didn’t get very far. Last straw for me was when they said they were full and I missed an appointment due to Covid which I called 48hrs in advance to tell them. I went in to challenge them and saw a waiting room of refugees in there with police and social workers. I blew up and wrote a strong letter to my Labour MP. She’s absolutely useless like the rest of them. I still don’t have a dentist.

It will be on your phone bill.

They don't care now, as due to how fast the population's grown, they've lost control, given up.

Didn't used to be like that. I had two NHS Dentists in London over the years. One on Bond Street, the other was No1 Carnaby Street. Could get an appointment any time, no waiting.

The last time I went to an NHS dentist, there was a sign in reception, "If you have any concerns about hygiene, please report it to reception. That was enough for me, I hightailed it to private and never went back to NHS

Why? Nothing to do with the GDC. They won't be interested.
By the way OP, there is no such thing as registration with an NHS dentist and this has been the case since 2006. If you have an open course of treatment COT, there is obligation under the T+Cs of the NHS dental contract, to see a patient if urgent needs dictate but as to ongoing care after your COT is completed; that's it, there is no ongoing legal obligation for your dentist to see you under the NHS. There is a great deal of ignorance about this subject on this thread.

It could be that if they take you off, they could be financially better off
”There is a Dental Recruitment Incentive Scheme in place, which offers a £20,000 'golden hello' to dentists who work in areas with a shortage of NHS dental services. This incentive is aimed at attracting dentists to underserved communities, but it isn't specifically tied to taking on migrants.”

This could be another reason you were struck off

Up to £12million could be spent to ensure detained immigrants continue getting free dental care and GP appointments at one detainee centre.

exact same happened to me, tried to argue but they bought up a missed appointment from 3 years prior which I couldn’t remember of prove I missed or not. You are right they are looking for any excuse.

Log into your account online. Your calls are all logged on that. It could be crucial in proving you tried to repeatedly contact them. It seems very harsh to kick you off their list for one missed appointment, however, if you prove you attempted to contact them, I can't see them being able to refuse your appeal. Send a photo of your positive result with date also. The more proof the better!

Well me and my two children got kicked off our GP register today , because I was queuing up to order my prescription, and my son was having an autistic meltdown during the queue. When I got to the front the receptionist who is always rude and has a bad attitude said to me “you just wait to the side while I deal with the three people behind you first” …. I said excuse me I’ve been waiting the longest plus my son is extremely distressed I just want to order my prescription and leave. She proceeded to ignore me and speak to the man behind me. I sat there and wrote a complaint. Woke up today, they have sent a first class post which arrived this morning dated yesterday which says me and my two children have now been removed for the issues I had yesterday with staff? I was actually appalled … my son had an appointment tomorrow to test for asthma, not only this I paid them £50 three weeks ago to do a medical declaration which takes up to 4 weeks. They refunded my money and said they aren’t doing it…… I want to complain further but I’m actually glad they kicked me off thinking about it there’s so many bad reviews online about this GP and the receptionist so at least I know it’s not just me 🙄