I ordered a recliner about 6 weeks ago. It was on sale at just under £200. I was told delivery would be the next week. Nothing turns up. No contact. I try to contact them, but they have no customer service number, their live chat rarely has a human available. So I emailed them. Two days later, I'm told it will be soon. Then around a week later I get a call saying the colour I ordered (dark grey) is out of stock. Would I be happy to have the light grey as the dark won't be available until the New Year, but they had the light grey delivery the next week? To be honest, I wouldn't normally order grey, but It's going in my craft corner upstairs and will have a throw over it anyway. Plus there's not much difference in colour anyway, so I say OK. They give e a £25 voucher for my trouble. My chair is delivered 4 days later. Happy days right?
Wrong! A few days later I get an email from the delivery company saying they've got my chair. My dark grey chair. The one that won't be available until next year. I check my order history and can see rather than place a replacement order they did a FOC order for the light grey. In fact, the dark grey order is still showing as being in progress, so they don't even seem to have recorded that they sent it again. Did it cross my mind to just have it. I'll be honest, it did, but the lapsed Catholic guilt kicked in. I told the delivery company to send it back and emailed the retailer that they had sent it in error. They email me back saying that they were sorry that I had duplicated the order and that they would recall it and process the return ASAP. No, no, no, says I, YOU duplicated the order. I'm just trying to let you know in case you refund me when you get the return. You just need to restock.
Next day they try to deliver the chair. FML and them. I refuse delivery. Then: radio silence. Hallelujah.
Until yesterday when they emailed me that they have refunded me. What the actual? Never have I being more pissed off to receive money in my life. I still can't get them on phone or live chat. So I emailed them to let them know. Legally, I'm obligated to do this. Their response is to apologise for the refund but confirming it is correct that I got a refund for the dark grey chair. They completely brush over where I have said I have the light grey, but now haven't paid for it. In fact, they're sending me another £25 voucher as an apology.
Sorry it's so long. Attempting not to drip feed. So AIBU to think sod 'em, that'll pay for Christmas? I've practically told them how to do their job, as they seem to wilfully misunderstand me at every turn. I've told them, they've told me what they have done is correct.