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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Service Charge plus tip??

33 replies

nomorechoco · 12/11/2024 15:51

Is this a thing now? I don't get out much so maybe I'm out of step but 3 times in the last month I've been given the bill including service charge and then been asked for a tip too. Today it was an online payment, 12.5% service plus a tip option for the waiter of either 3, 5 or 10%. No option to not give a tip. At the weekend it was 14.5% service plus tip requested! Surely, the service charge is the tip? AIBU to not add the tip? I did as I hate for waiting staff to miss out but think they should get the service charge...

Service Charge plus tip??
OP posts:
KoalaCalledKevin · 12/11/2024 17:09

potatocakesinprogress · 12/11/2024 16:23

Service charge is now separate to tips because they just changed the law to waiters need to keep 100% of their tips.

So to avoid losing money restaurants are now separating them out and calling it a "service charge" that they keep for themselves.

I'm assuming you live in London since mandatory service charges for small parties and 12.5% instead of 10% tips haven't really made it up here (yet?).

Edited

I think the new law treats service charges the same way as tips, doesn't it?

Ginkypig · 12/11/2024 17:10

The thing that annoys me is that it’s become much more common recently (maybe since the change in law about tips going to servers and not being allowed to be kept by the company) BUT it arrives without anyone mentioning that it’s going to be there either them telling you or written on the menu) so unless you scan the bill properly you don’t necessarily see it’s on there.
iv been caught out twice looking at a receipt later to see it having not noticed it at the time after having left a cash tip! I don’t even go out that often so it must be much more common.

I tell you I won’t get caught out again! and actually I find the greediness and underhanded nature of it off putting so I’m less likely to go back somewhere that does it.

Restaurant’s that have done it for a long time I have noticed normally have it written on the menu even if it’s small next to the key for dietary requirements (or it’s casually mentioned) but it’s been there, now it just magically appears on the bill as an easy to miss line next to the vat and total section.

Moonchildalltheway · 12/11/2024 17:12

I use a private dog field near me as I have dog which I can’t let off the lead so it is great for us. I book it on line and now they have started to include a tip option that you have to opt of which I think is really bloody cheeky. It is not like they are there to serve me, I park up, close the gate and then leave when we are done. It is getting silly, too many American customs here now!!!

AgnesX · 12/11/2024 17:12

That looks and sounds like an American bill I saw online at the weekend where the practice of tipping is ridiculous.

In the UK, the service charge is the tip and is what the staff should now get legally....

Bibi12 · 12/11/2024 17:13

MumblesParty · 12/11/2024 16:50

I always try and leave cash for tips if I can. I hate being told exactly how much to tip. I always leave at least 10%, but often more if the service was good.

It’s all very American isn’t it, this expectation of tips. When I was a waitress in the 80s a tip was a bonus, and was by no means given by everyone. We certainly wouldn’t have been indignant if we weren’t tipped. In America they tip bar staff too don’t they. Madness!

Difference is, in US waitresses are not paid decent minimum wage and there are huge discrepancies in people's salaries depending on their job title (much bigger then UK). Eating out is also generally cheaper then here.
I'm not against tipping by the way, I just think the pressure to automatically tip every time just doesn't makes sense in UK.
I used to work as a waitress years ago and while less people tipped, those who did were often very generous.

MumblesParty · 12/11/2024 17:39

If “Michelle the bar maid” on TikTok is representative, most people in America seem to start a tab for their evening of drinks, then pay for it all when they leave, at which point they’d leave a tip. So I suppose that would work. But here in the UK we pay at the time of ordering, and it would be a nightmare each time to pay for one drink, add a tip, then half an hour later pay for another drink, add a tip etc.

I always tip, but I find the whole thing rather strange. As someone said previously, historically it was a way of rich people giving some extra cash to someone who wasn’t being paid a decent amount. These days, especially with the increase in minimum wage, there could be a situation in which the customer actually earns less than the waiting staff, yet still tips them.

Maerchentante · 12/11/2024 17:47

A restaurant I sometimes went to when I had a birthday or as a treat now charges 15% service charge, plus a cover charge of £1.75 in the evenings. I would most certainly not tip on top of that.
Prices have gone up, quality has gone down and service in that restaurant group has rapidly declined combined with far fewer staff. The last time I went, the service was so bad, I mentioned it to the person who came to take my payment. He immediately removed the service charge.

On the other hand, there is a small-ish chain of steak restaurants I regularly went to, they also charge 12.5% SC, but they've got plenty of cheerful and actually helpful staff who seem to enjoy what they are doing. When the bill was an odd amount, I would often round up to the nearest £5 or £10.

SabrinaThwaite · 12/11/2024 17:50

I remember buying $1 beers in a bar and being expected to tip $1 for each one every time. DH pointing out to the barman that they were then $2 beers was not well received.

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