How to be firm with an ex-employer but without threatening

[AnxietyLevelMax]

Ex-employer missed £600 of last payslip. Have been contacted straight away and admitted to an error, after few days of chasing back and forth and waiting for a solution nothing was proposed therefore i have asked about a transfer for £300 and to process it as a wage advance following month and pay the remaining after deducting tax, ni etcetc.
they transferred about £290 and said nothing is due and everything has been deducted already. So i have been asking for a payslip as obviously it is wrong (i am on regular tax code), they dont want to provide a payslip and keep saying its because i had to be put on emergency tax code and to contact hmrc for a refund. Well i cannot contact hmrc because in my view it didnt go through payroll so employer didnt pay taxes and they just assumed a figure owed me and now trying to chance it and hoping i will just leave it…still no payslip provided

what else do i say to them to be firm and demand what is owed to me but i dont want to sound as i am threatening them or anything

That sounds very odd. I run a small business and if any errors get made, then it has to be corrected on the following months payroll - you can't process an interim payment without the deductions etc.

I would have a chat to someone at ACAS.

If the payment in your P45 total? If not it's been done outside the payroll process.

No, because it was a last payment so i have been processed as a leaver and p45 has been provided. They would have to set me up as a new employee again and process £600 and then set me up as a leaver again - fair enough. I know advance payments are possible but then they have to be deducted against your wage while processing a payroll. I know they didnt do any of that

I would contact them saying that you’ve discussed it with Citizen’s Advice and they’ve advised you that you need the updated P45 with the new amounts on it in order to claim back the deductions. If they know that someone else is advising you then that might encourage them to get it sorted.

Ask them for the 2nd p45 if they added you again as a new employee to process the mistake there should be another p45 with just one payment on it.

thank you. I just know they did it outside of payroll so now trying to be vague about providing a payslip or any other document.

If you logon to your HMRC account you will be able to see any payments that your ex employer has made and the tax that they have deducted.

Isn't it illegal not to supply a payslip?
Why don't you want to sound threatening, OP, genuinely? Are you trying to maintain a relationship for contacts or reference etc?

I dont want to piss them off for £300 because at the end of the day i am not going to sue them for this amount and go through all that but just want to make sure i get the money in a ‘civil’ way🤣

This is a very good point, i forgot about that

It has to have been reported to HMRC by them in order for you to claim a refund of the tax though doesn't it - deffo check your tax account online.

I think ACAS are your first port of call for advice, I'm sure your employer has to give you a payslip of some sort. Then HMRC.

Do not do what poster above suggested and lie about advice you haven't received from Citizens Advice.

Your previous employer has a legal obligation to provide a payslip. Maybe remind them of that.

If you were put on an emergency tax code for this final payment, it will likely come out in the wash. You ought to get any overpaid tax back at your next job via an adjustment to your tax code with the new employer. HMRC will advise your new employer of a change in tax code.

I run payroll for a medium sized business. Even if you’ve been processed as a leaver their payroll software should have the ability to add you back in by selecting the payment after leaving option as it’s not uncommon for additional pay to end up due for example. I would certainly challenge them and remind them it’s a legal requirement under the employment rights act to be issued with a payslip.