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Share your dilemmas and get honest opinions from other Mumsnetters.

Our cleaner charges more hours than she actually spends working

58 replies

Hocuspoc · 14/10/2024 16:17

We hired a cleaner recently to help out, it is not much work but she made a judgement she will need 2 hours a week, and I said OK. Previous ond needed 2 hours every fortnight but ok ..
She doesn't speak english well, but she has someone translating on the chat when we were agreeing the timing/price.
Anyway, first time she worked for 2 hours and we payed 2timesX.
She then ask if she can come in not exactly at 1pm but some time between 12 and 1 as she finishes previous flat early sometimes and I said yes.
And then it began. She would come at say 12:45 and then comes 1:30 she would say I'm done, and when I ask - ok so how much for today - she goes: 2 hours so 2timesX
I was like OK, maybe she thinks she started at 12:30 I will make a point of it next time.
Next time she comes say 12:40 and I go, ok it is 12:40 now here are the mops etc... she again finishes early and says 2 hours.
My husband had a theory where he thinks maybe she rounds it up to the closest hour (which is odd because it is not like there is nothing else to fill out 15 mins - she could have watered the plants or ask me what can she do).

And then finally last time she started 12:45 and at 1:15 she said she is done, started packing and said - 2 hours for today.

I don't know how to resolve this. On one side she is really doing great job at what she actually gets done, she is professional and quiet too - no chitchat which I hate. So I don't want to let her go.
But I also feel she takes me for a fool. Am I being unreasonable here?

OP posts:
Thunderlegs · 14/10/2024 20:36

Next time you say in a bright voice, 'Great you're here. It's 12.40 now so you'll be finished at 2.40.' Leave it hanging as a statement. Personally I couldn't be bothered by the bad time keeping - that's a stress in itself - and would find someone else

Hocuspoc · 14/10/2024 20:45

sarahzbaker · 14/10/2024 20:21

I said to my cleaner. You don't just say it's all done. You ask what else is necessary
Please clean a shelf in the fridge, Sweep cobwebs away - with an extender duster, pull the furniture out and clean behind.
Pay for two hours, you should expect two hours work.
Think up thing you'd like to be done
If your English isn't that good, translate on Google and write it /print it out
She's taking the pee

I will try this! Although one time she finished early I mentioned the floor I usually don't ask to be wiped and she puffed away. Did it but really not well and rushed too...

OP posts:
ByQuaintAzureWasp · 14/10/2024 21:06

When she arrives, have a clock to hand and tell her when 2 hours ends. If she finishes early just pay her for the time she has worked. She's not stupid but she thinks you are.

daisychain01 · 15/10/2024 01:06

Hocuspoc · 14/10/2024 20:45

I will try this! Although one time she finished early I mentioned the floor I usually don't ask to be wiped and she puffed away. Did it but really not well and rushed too...

why bother trying, she's never going to work out with an attitude like that.

Replace her with someone who actually has the motivation to do more than the bare minimum. It really isn't difficult,

autienotnaughty · 15/10/2024 04:35

If it's taking 90 minutes I'd give her more tasks.

andfinallyhereweare · 15/10/2024 05:36

I never monitored my cleaners hours- the price is the price. I prefer to have someone I trust and like, than micromanage and quibble with.

Viviennemary · 15/10/2024 05:48

She is a cheeky waste of space and a chancer. Get rid of her. All cleaners can finish thd odd five or ten minutes early but if they've done a good job it isn't an issue. Your cleaner is really bad if the times you gave are correct..

Hocuspoc · 15/10/2024 08:56

Honestly I would not be bothered by 5-10 mins, but 15 became a standard, and then leaving 30 mins earlier last time... I see where some of you are coming from - what I asked is done, but why keep charging 2 hours if that is hour and half worth of work for her. I can definitely find another task or two - not to fill the time per se, but because I thought she can't fit in the oven or the fridge in the time allocated - but she obviously can. Wiping windows too... And I am paying for that time..

OP posts:
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