Hotel room not cleaned for three days

[Primrose97]

We recently went on a short three-night break to a 4-star hotel in the UK. They said it was their policy not to clean rooms, this meant our bed wasn’t made, cups washed, etc. It’s a long time since we’ve been on holiday due to Covid etc, just wondered if this is now normal? I thought it was disappointing but need to know AIBU before I write the review.

@CurlyhairedAssassin because we like the convenience of AI when traveling abroad. UK stays are SC but again we clean ourselves

Totally unacceptable. Some hotels now will advertise that they will only change bedding on the 3rd day, but cleaning should still happen every day.

It would make more sense if people put a sign like the do not disturb, with a tick list what needs doing - clean towels, topping up the tea/coffee, extra loo roll.

I bet some hotels don’t change the bedding but just make it more presentable. As one hotel I stayed at spilled a drop of coffee on a sheet and it was there the next day after the room service.

I wouldn't expect hotels to change bedding daily. Even if it had a small drop of coffee as I wouldn't change mine at hole for that.

I don't expect bedding to be changed every night, maybe on the third night if its 4/5 star. However it is a pain when the bin isn't emptied and towels aren't changed ( I like this every two nights on holiday). Sure I can empty my own bin and rinse out my own mug, but it kind of defeats the purpose of staying in a hotel.

Yes.

This is exactly what we would have liked - we didn’t expect clean sheets every day, or our beds turned down at night with a chocolate on the pillow as some posters have suggested, just what we would regard as a normal service. Just to say - we did ask for the room to be serviced but were refused, it “wasn’t policy” but we weren’t told this at all when booking. Apart from that we had a good stay, but we won’t be returning!

Why do you expect clean sheets every day? That's crazy.
Clean towels daily is incredibly wasteful too. No need.

Depends what you are paying. If it’s megabucks, I’d expect fresh sheets and towels on a daily basis. But if it’s mainstream,I wouldn’t.

The last two hotels we stayed in had a hanger similar to the DND saying "please make up my room".

They both also asked at check in if we wanted it done daily or otherwise.

Hotel housekeeping often annoys me, tbh. They always seem to be in the room when I come back from a leisurely breakfast, wanting to sort myself out ready for the day. I end up feeling awkward: should I ask them to come back later? Before now I've ended up just loitering around in the corridor waiting for them to leave because I'm not in the mood for a conversation.

I don't need bedding changed when it's only been used for one night, I haven't filled the bin up, I haven't somehow managed to use all six teabags already, and I didn't need the floor vacuuming so soon. So, if I remember then I leave the Do Not Disturb hanger on the door when I go out.

I'm not sure this "no housekeeping" policy is a widespread thing in establishments rated 4 star and above, but it's certainly become more common in cheaper chain places. Premier Inn for example say they'll only clean you room of you ask, I think by midday. Otherwise they'll leave you alone. Fine by me!

I expect bathrooms cleaned and towels/toiletries replaced. Cups etc cleaned or replaced and tea etc topped up. Bedding changed every 3 days. Bins emptied daily. I am paying a premium for this service and would complain if it wasn’t done.

Not RTFT but did you ask them to clean the room?

I've never stayed in any hotel that they didn't do the rooms every day, certainly a four star! There's usually a sign now about not a hanging the towels unless you ask, but the rooms have always been done. Even stayed at a uni accommodation for a couple nights which was very basic but the room was cleaned each day!

Personally I always put the do not disturb sign on the door immediately lol