So I had my hair done on Friday, I'd had a patch test consultation and showed pictures of what I'd like. She seemed confident she could achieve it and I picked the colours of blonde and brown I'd like. However during the appointment all was going well until she removed the foils and bleach had bled through to my scalp everywhere, I had big splodges of yellow/white bleach on what was supposed to be some highlights with more highlights through the front than the back (money pieces) but all subtle and nautral looking (like the photo). I questioned it and she said dont worry i need to just touch up the foils, so then put more bleach on the same pieces (after an hour of bleach already) and painted directly onto my scalp everywhere on the front third section of my hair. after another hour she removed and the whole first third of my hair was completely bleached one colour and orangey blonde. Again I questioned it and was told it'll look ok with a toner, it didnt so she tried covering it with a light brown/dark blonde to match the roots of the rest of my hair, but covered all the strands totally, so once removed the orange had gone but it was then much darker than the rest of the hair. It looked better but wasnt what I wanted or like the photo at all, she apologised as knew she had messed up but tried to fix it. 5 hours had passed and I had to get home to my baby at this point so I paid the £80 and left and accepted her apology as it didn't look awful by the time I walked out. She later text me that evening apologising, I accepted the apology. My scalp was very red by this point but assumed it would go down over time. However one wash in the next day the brown dye came out completely and it looked awful immediately, orange, bleach patches appeared right though and I have chemical burns that have shown through now they have scabbed, from the 2 rounds of bleaching toner and colour in one sitting I assume (never had this issue before in my 20 years of being a blonde). I emailed photos and explained it all and requested a refund, the same girl apologised admitted it was bad and said 'Im sure I can fix or do something with it'. I asked if another hairdresser could do this instead, she declined so I asked for a refund or partial refund at least, as I didn't trust her to fix it if she couldn't after the first 2 attempts. Since the salon are ignoring me and won't deal with me. Attached are photos. Am I being unreasonable? What should I do? I don't think I should have to pay £80 and be left with this mess to fix elsewhere.