Should customers show more respect for customers or staff that need first aid?

[Auburngal]

Today a customer had an epileptic seizure in a busy area. We coned off the area. Customers were tutting and muttering unpleasant things because they had to go round the long way.

In the past, customers have stepped over the customer or staff member who has fainted, fallen etc. Very disrespectful. How would they react if people were doing this around their loved ones!

People can’t control when they are going to feel ill or it happens suddenly like myself a year ago after a reaction to a flu vaccine that I had 3 days before.

@Maverickess I completely agree! I’ve been a retail manager for 2 businesses since I was 22. First was for 7 years and my current one I’ve been at for 5 years. Some of the things I’ve had complained about are unbelievable 🙄😳

Like a customer complaining that he had to wait for a sales assistant being finished with another customer before he was served 🤔😂 he felt like as he was a regular customer he should have taken priority and been dealt with “in a timely manner” rather than having to wait. We physically fit customers for products and unfortunately sometimes that does mean that there is a slight wait - which I’m sure most people expect, but not him 🙃😂

Or the customer who brought back a (fabric) product that he had stored unused in his damp garage for THIRTEEN years as it had gone mouldy 🤔 he claimed the product was faulty and was absolutely horrified that I refused him a refund. His argument was that he hadn’t been explicitly told that they shouldn’t be stored that way and that his garage is only damp on the ground, and these had been sat on a shelf. It was a pair of shoes. He kicked up absolute shit - complaint to head office, horrendous reviews on every online platform he could find, and he named me personally in them all 🙃

It isn’t the fact that the police were called that’s the issue. It’s the fact that people were gawping, laughing and filming.

Reminds me of my days back in a customer facing environment - being told that if we wanted to assist someone in a medical emergency we had to clock out so it was just us and not ‘us on behalf of the company’ helping…so we couldn’t get them sued if we did it wrong. Fortunately the issue never arose.

I was flying home from Rome. On the approach to take off, a guy who was sitting three rows in front of me collapsed. Fortunately just in time before we took off. Plane taxied towards terminal where cabin crew and a lady passenger behind me - a nurse attended to him.

Guy was stretchered off and got his suitcase off. The episode meant being delayed for take off just over an hour. People were moaning.

Hopefully none of the moaners were on the Jet2 flight from Bulgaria to Liverpool last Monday as had to land in Cologne as a man fell ill and later died.

But would you think it is ok to laugh at , and film someone who was having a struggle in public.. especially if they were wearing a lanyard.

Local FB groups can be a cesspit.. I remember a post from someone poking the fun at a lady who was dancing in the rain in nothing but a see through rain coat. You could see her naked body under it all. They took photos of her, and made comments about how the town was getting worst due to people like her. The lady's daughter commented and asked the post to be removed.. it was her mum, and her mum is bipolar and was very unwell.

I just don't understand what goes through the mind of someone who would complain about being inconvenienced in shop or whatever, because another customer had been taken unwell.

Did you ask? If you asked then I'm sorry no one helped.

That bit was added later

I beg your pardon. Where have I slagged them off? They saved my loved one's life that night when many thought them drunk.

Just press the emergancy stop. It's an emergancy. They can face plant it's fine.

Personally I think the police should be better trained so that it isn't an issue contacting the police for keeping people safe

you said this, did you not?

Then I’d get sacked or worse for being negligent .

we have to do training modules and sign off that we won’t do that ffs