to hate H&M self service

[Omnium]

Bought 3 things in H&M, and as there was only one till open and a queue, I used the self service machine.

Just went to wear the jumper now- and it's still got the fucking magnetic anti-theft thing clamped on it.

How can I get it off? I really don't want to traipse all the way back into the city centre (2 buses) for them to remove it.

I don't mind straightforward self service but this has pissed me off. Just annoyance, inconvenience and extra expense for the customer- all so the business can make more money.

Any practical ideas on how to remove the device welcome.

Except hardly any shops have lots of staff on tills anymore

The only thing self service is good for is saving time and checking the price, so you’re not overcharged which has happened to me many times on manned checkouts.

Can you smash it with a hammer or get a pair of pliers on it?

There is a prompt on the screen and a tag remover on H&M tills.

Very strong magnet

H&M have tag removal devices at each self-service machine. There are prompts to check for and remove them. Really there’s no more risk of a security tag being left on at an unstaffed, than a staffed checkout. It’s just that in this case it’s the OP’s mistake not the staff member’s.

Success! Thanks all for your helpful suggestions... but in the end I had to cut the seam to remove the tag, and re-sew.

🤣

There's no option to in the H&M in Liverpool One. They've replaced the only till with self service tills. DD2 came home with a jacket she'd bought last week and when she got home discovered it had one of those bloody security tags on it. DH managed to remove it with pliers without damaging the jacket.

You can Google it n there's a few ways. I have melted them off wih a lighter before

yup

I love it, quick and efficient and there were prompts for the security tag when I used them.
Annoying re the tag. We’ve previously removed with a strong magnet.

The problem is that OP doesn’t actually work for H&M and therefore didn’t get any training on how to use their machines.

Likewise any other shop that requires paying customers to work there for free with zero training.

Think you have made your point now, the OP is now aware!

You've definitely hammered home your point.

yup

Seems it's easy done👀

if you've got a supermarket nearby that sells clothes that have the tags on could you take it there with the receipt and ask if they'd remove it for you?

This. Exactly this. I expect the Op was also paying over the odds and that the jumper was 50% polyester that'll bobble in the 1st wear (no offence to the Ops choice just that jumpers these days have never even seen wool). But, yes, she's a princess for wanting an actual human being to serve her, remove the tag and fold her jumper nicely and put it into a bag.

Yep I hate it too exact same thing happened to me and I only noticed the day before I was going on holiday. Had to do a last minute dash to nearest h and m. What a pain. They only seem to have literally one person on tills and one on changing rooms.

Yes, I used to work in a clothes shop, and we'd remove other stores tags if there was a valid receipt.

Matalan also do self scan. If you want to pay with cash, collecting a C&C, got a refund (including online refunds), you queue at the only one or sometimes two manned tills.

Try this:

Excellent! Thank you for posting @WhiskerPatrol . I wish I'd seen this before I cut the seam of my jumper. I'll definitely try this fork method if it ever happens again.

I think I’ve seen someone on tv recently who turned up to be interviewed with new trousers to change into and only realised in the studio they had the tag on. Can’t for the life of me think who it was