Car insurance

[ccchan]

Our car was stolen 4 months ago, but was found 3 weeks later (damaged). It was deemed to be repairable and was sent to the garage. Garage can not get parts (it's a Mercedes) and we are driving s*y toyota, still paying for the Mercedes (on finance) and there is no end! AIBU to be massively annoyed?
Is there any insurance people who could advise me if my insurance company should give me better car/service? We have had like-for-like-car for the first 28 days, but then just this tiny Toyota.

Our Mercedes was hit and acquired quite extensive damage, hence it had to be in the garage for lengthy repairs on 2 occasions. The first time the other woman’s insurance company gave me a tiny, very basic courtesy car - I said that I have a nice, big car that I work hard for and given the situation I would expect her insurance company to pay for a courtesy car of the same calibre. They agreed that this was reasonable and swapped the little 1l Hyundai for a lovely, high spec Mercedes - much nicer than ours in fact🤣 It’s worth speaking to the insurers, OP.

Hi OP I work for a well known insurer. Usually there is an option on the policy for an upgrade which gives you a like for like replacement car if yours needs a repair. If this was not available or not taken, then I am afraid you will be given a quite cheap and small car for the interim. Repairs currently are taking a long time- parts can be difficult to get and some garages are quite busy. How long has the car been in for repair? If it has been in for a very long time (>6 weeks), then I would complain about the timescale for the repair. Make sure they log the complaint formally, if you do this then they need to follow a defined process. if they mention something like okay we will record your expression of dissatisfaction be very clear that you are complaining and you want the complaint recorded and acknowledged. This should help focus them on speeding the repair up.