Hi
We left a rental property months ago. The letting agent has produced an exit check out report that is completely false, they have made out we trashed the place basically. The pictures they have included do not match the videos and pictures we took. There were other problems with the agents such as refusing to fix things such as the washing machine which we paid to be fixed etc during our tenancy.
They are total scammers. They lied to us (in writing) about how we would get back our deposit, which pushed back this process even further.
We have now gone to the tenancy deposit scheme and they won't even adjudicate the case until the scheme are happy we have tried to resolve the case ourselves. We have tried to do this with the agency, however all of the many many things the agents have listed as damage are total lies apart from one. We have said we will accept liability for this very small bit of paintwork. The agent won't budge at all. The tenancy scheme won't accept it. What on earth do we do? It's a few thousand pounds of our money that the agent and landlord just want to take from us.
The agent did a pre inspection check out 6 weeks before we left and none of the huge list of damages were listed as things we needed to "correct"
It's clearly a money making scheme.
What can we do?
Is there anywhere else to turn?
I have previously been through a dispute with a landlord but it was through a different tenancy scheme and they accepted the case without us having to try to resolve ourselves. I won that case, as again another lying landlord. I thought this process would be similar, I'm finding it so upsetting and stressful having to go back and forth with these liars!
I'm posting on here for traffic.