Social Services won’t even look into my complaint

[Youaintmymuvva]

I don’t know where else I can go? I have a long list of serious complaints resulting in my son now on a child arrangement with his dad and grandmother. It includes ignoring domestic abuse, drug use, alienation, not having a thorough assessment, not being assessed by the guardian, not taking evidence from other professionals and just from my ex and his mother, ignoring disability act and not actioning reasonable adjustments and so on. Making a serious conclusion without involving or speaking or meeting with health professionals resulting in being told I am not able to be a parent because of it, when it isn’t true. Accepting false allegations at face value without investigating. Documenting supervision reports falsely and stating the opposite happened. I raised just the one issue as I felt it was the most simple issue to raise and that is claiming I put my son at risk of medical harm by breastfeeding him whilst on on medication. I had in fact followed a treatment plan given by the perinatal team. Despite giving the medical notes and confirmation letters from clinicians to reiterate I had accepted those recommendations and that breastfeeding was always top of mind, that I had not put my son at any risk of harm etc the social worker continued to maintain that I had put my son at risk and I cannot understand why this would be. There were other medical issues that they raised incorrectly and completely dismissed that medical evidence I provided them addressing these specifics and affirming that my statements were true and they had made a mistake. It made no difference. They manager, their manager and even director of the LA service won’t even entertain the complaint at all. They maintain that I had legal counsel and that I had not had permission for an appeal to be heard so that’s that. I protested that the final conclusion was never mentioned at all prior so how could we have fought back, and the appeal process is not to fight back re what the judge was given to rely upon in the first instance. Yet the fact remains due to these actions from the social worker, the false reason that my son isn’t with me won’t be amended or even looked at, it’s not an opinion, it’s a fact that had resulted in this consequence that I had proven was incorrect yet remained as ‘fact’. They mark their own homework and I just can’t believe this can happen. Is there really nowhere I can raise this serious poor practice? I can’t understand why a social worker would do this or that nobody in the system will even listen let alone look into what has happened. Is this it?

Family court is absolutely shite & a failing system. Everyone knows this even the courts themselves. Just an absolute mess.
Having children removed leaves a lot of trauma & pain, which is hard to bear. Lifelong I'd imagine, certainly I'd go to the family rights group as others have said, and I'd go to my GP to try to access some trauma therapy, because there's sure as hell no support in the system for parents in this position

Well done for getting to that point, can I ask did your case go to court? Because if it didn't, you are correct however if it did the LA do not have to answer to a complaint because it's been heard in court, therefore they can say that it's already been "tested" externally. This happened to us as family members.
They can look into complaints at any stage but they don't have to, & often they won't under those circumstances. Rubbish isn't it

Actually, yes they do have to. My complaint was about their processes and procedures not about what happened in court. And they found out quite rapidly that it’s a separate matter and a persons statutory right to have a complaint process followed still stands if the focus is upon their processes.

And to add, if what the complaints panel had found had been presented as evidence in court of thd LA’s complete lack of regard for due process the outcome would have been very different

LA’s most certainly cannot hide behind the ‘oh but it’s already been to courts’ bullshit, but they like to think they can.

@Youaintmymuvva Were you able to get any resolution to your complaint?

Although not quite so serious, I'm going through a similar situation at the moment. To the naysayers on this thread, I'd like to add my voice to explain that social services can and do get things wrong, for a variety of reasons, including lack of time, gatekeeping resources, and even plain old bias.

Luckily (or not?) the family court process and CIN plan is still ongoing in my situation. Social workers make all the right noises and nod along through meetings, then become uncontactable; ignore procedure and process, fail to "work together" with school and other services, and completely fail to meet or even acknowledge the very serious and well-documented needs of the child. Alongside other professionals, I am astonished at this blatant lack of accountability and keenness to close the case when not a single action has been taken to meet the child's complex and deteriorating needs.

I have complaints ongoing, in writing, which are acknowledged but not followed through. These are complaints about not following procedures and due process as they are legally bound to (rather than having a different opinion on their conclusions). My complaints have been ignored, despite following up by email and phone, on multiple occasions.

@Neveragain8102 if you have any advice you could offer to help me get my complaint properly resolved I would very much appreciate it.

Apologies for adding to an old thread. I truly hope your situation has improved @Youaintmymuvva and that anyone else in this situation is able to find hope that things can improve.

They can't accept complaints for cases in any legal proceedings as your solicitor needs to amend that
if judgement has already been made based on social worker's mi reporting and conduct you could try social work England - you need to be factual as possible rather than just badmouthing children services