To think a doctor needs to get your consent for a phone appointment?

[CloudgazerCat]

I have an ongoing complaint about my former GP. I told the GP's manager I wanted to change GP immediately and for the GP not to have access to my records (lest they try to change them with regard to my complaint). The manager told my GP who immediately phoned me and tried to do a phone appointment. When I said that I did not want them as my GP, they pretended that the line was bad. They then wrote up this impromptu, unsolicited "phone appointment" in my records making various false statements on subjects directly linked to my complaint. Please would someone point me in the direction of the relevant GMC regulations/guidance and/or law on this, please?

I suggest looking at the General Medical Council website. I hope you can get this sorted out.

All medical records, which are now electronic, record all changes made after they have been 'saved' for the first time.

Thanks for the information. How would I get a copy of a report showing what changes were made and by whom?

You need to request a copy of your records by completing a form at your surgery.

No they don’t need consent for a phone appointment . Anyone can phone anyone .
It’s up to you whether you answer the phone or choose to speak to the caller.
Doctors and other HCP frequently phone patients unannounced eg if it’s urgent and no time for a letter to get there.

Make a subject access request for your personal data.

Can you change your GP surgery and still carry on with the complaint, its clear the GP is not a good for you.

You wouldn’t be made privy to that information.….a doctor can phone you…they don’t need your consent

Just change practices. Asking for a different doctor means there will be a note on your records saying you can't see Dr XYZ. Won't say why, but anyone accessing your notes will see it and come to their own conclusions.

If a patient has explicitly stated they want a different doctor because of the doctor's alleged misconduct, a doctor who is fully aware that the patient does not consent can override that by phoning up the patient, ignoring the patient saying they don't want to speak to you, and then recording false information in the patient's medical records? That seems counterintuitive.

Absolutely this GP is not for me. The issue is that they wouldn't let me leave so that they could carry on having control of my medical records. It's quite chilling. They insisted on trying to talk to me and writing up an unsolicited phone call as "an appointment" in my records with loads of false information. Luckily the false information they have included is easily refuted with third party objective evidence (test results and investigation by third parties). They were writing things like [the third party report by professor x] "does not agree with the medical record". (The medical record being the false stuff that this GP wrote to cover up their mistakes, of course). Not what you'd call patient centred care.

Contact your local integrated care board as a first line for complaints….nhs England will help you find your local one ….they have a telephone contact number and you get to speak to an actual person

Contact your oractice manager and ask for a full printout of your notes. It should record every interaction, testers. You can then see what was recorded.

Also, you can request the certain people not to see your records. There should be an information governance person who oversees this.

its not up to the gp to decide whether you leave a practice or not. Thats your decision. Go and register at a new gp surgery. The notes should electronically transfer over automatically (go2gp) once requested by new gp.

They don't have to "let you leave". You just go ahead and register with another surgery in your catchment area. They can't stop you.
Once you are with the new go, you proceed with your complaint.