To think this isn’t appropriate compensation? Upper class virgin

[Essex8888]

Hiya
appreciate this is first world problems, but recently was lucky enough to fly upper class with Virgin but it was so disappointing I have complained. It was disappointing in general as really old plane and for complete transparency I paid for premium economy and used a flying voucher to upgrade to upper.

The button for seat and headrest recline were broken.
The screen had deep scratches all over it so I couldn’t see the screen if window blind was up

The power outlets didn’t work the whole flight.
The area was filthy and the remote didn’t work for the tv- was completely broken.

I have complained to Virgin and they offered me £50!! AIBU to think this isn’t enough?
I took photos of everything and they agreed it wasn’t up to their normal standard.
I paid £1800 for premium seats and if I had known this would be the experience I would have booked economy and upgraded to premium and saved myself some money.
But also not sure if my expectations are too high and I should suck it up.

You definitely should’ve received much much more than this! To be honest I don’t rate virgin at all! We were lucky enough to fly business class with the beds last year and the experience was pretty awful to be honest. The beds were like sleeping on a door, the food was, pretty awful and the space itself just not good. When you compare it to other airlines, it doesn’t come close and yet they market themselves as being one of the higher and companies. You need to push for the difference between what you would have paid in premium economy and the upper class cost .

I always hated Virgin's Upper Class - do they still have those hard seat/beds at an angle? Going down the runway in those is just awful plus the fact that you are looking out at everyone.

They do. And yes it's weird isn't it.

Every other airline's business class I've been on with lie-flat seats has them the other way round if they're in herringbone layout - I.e you face the window not the aisle.

I can't imagine why Virgin did what they did.