Many GPs are going to a Triage system, where patients (or call handlers) fill in online forms, detailing issues
The form is submitted, triaged by a medical professional, who then decides whether the patient needs to be seen that day, the next day, that week, within two weeks, or whether a pharmacy, walk in centre, urgent treatment centre, same day emergency care or emergency department are more appropriate
However, although it's fairer for patients who can submit requests from 8am to 4.30pm and not desperately scramble for appointments at 8am, relying on us to guess how urgent it is and where to fit them in, the call queues are immense, as many patients don't have Internet and they now have to havr an excruciating call, where we ask questions prompted by the forms, while the patient may be in a relatively public place, detailing private issues for the form
We're doing our best, but the doctors are overworked and we're handling hundreds of calls