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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Is this a naughty thing to do with the grocery delivery service?

46 replies

JoyfulNova · 19/08/2024 11:17

So...... The supermarket that I love most and used before moving houses does not delivery to my postcode. But........ it delivers literally to the other side of the road as that's where the new postcode starts.

I couldn't stand it anymore and ordered a delivery to the abandoned building opposite. Driver was quite confused of course.

Is this naughty? Would you do this?

Can I just write in the notes - pull into house XXXX on the opposite side of the road (very narrow country lane road so not a detour in any way shape or form).

OP posts:
BarrelOfOtters · 19/08/2024 13:09

Surely its Not much different to getting it delivered to work?

WantingARefund · 19/08/2024 13:09

Ex- delivery warehouse manager here (for grocery online orders) we’d blacklist if we found out as it’s a common scam for people to order to one address, ask the driver to reroute, and then claim the order never showed at the first address which obviously it didn’t. That being said, delivery drivers often work in their own interests, and would 9 times out of 10 deliver and not tell a manager. But it’ll be in your T&Cs so please don’t get annoyed when you get caught out!

BobbyBiscuits · 19/08/2024 13:12

You can have shopping delivered to a public place like a park or outside a hospital. Some refuse to send alcohol to public locations though. So it's not fraud to pick up from anywhere. Just be outside the door and collect it.
I fail to see the driver having time to start questioning the legitimacy of your connection to the address. They just want to unload and go.

CleftChin · 19/08/2024 13:15

Ex- delivery warehouse manager here (for grocery online orders) we’d blacklist if we found out as it’s a common scam for people to order to one address, ask the driver to reroute, and then claim the order never showed at the first address which obviously it didn’t.

I mean, pre-emptively blacklisting makes sense from a business point of view, but it's not fraud if she's not doing the scam. She's just trying to get her delivery..

loropianalover · 19/08/2024 13:23

WantingARefund · 19/08/2024 13:09

Ex- delivery warehouse manager here (for grocery online orders) we’d blacklist if we found out as it’s a common scam for people to order to one address, ask the driver to reroute, and then claim the order never showed at the first address which obviously it didn’t. That being said, delivery drivers often work in their own interests, and would 9 times out of 10 deliver and not tell a manager. But it’ll be in your T&Cs so please don’t get annoyed when you get caught out!

In OP’s case the house is across the road though? I agree with your point about people getting delivery drivers to re-route completely and come somewhere different, but I don’t think what OP is doing is wrong.

JoyfulNova · 19/08/2024 13:47

BeardofHagrid · 19/08/2024 12:43

Well, if she’s comfortable doing it, that’s fine. It’s up to her at the end of the day.

How is this a fraud? I'd be very uncomfortable with it so very happy to read up on it if you can point me in a right direction! But as far as I know I am not inconveniencing anyone - the address opposite us is not lived in and mostly abandoned.

OP posts:
JoyfulNova · 19/08/2024 13:49

WantingARefund · 19/08/2024 13:09

Ex- delivery warehouse manager here (for grocery online orders) we’d blacklist if we found out as it’s a common scam for people to order to one address, ask the driver to reroute, and then claim the order never showed at the first address which obviously it didn’t. That being said, delivery drivers often work in their own interests, and would 9 times out of 10 deliver and not tell a manager. But it’ll be in your T&Cs so please don’t get annoyed when you get caught out!

Thanks for letting me know. There is no re-routing though. it is literally on the same road, just the other side (I am talking 2 meters!). It makes no difference to the route whatsoever

OP posts:
BeSpoonyAquaHare · 19/08/2024 13:50

‘Technically it’s fraud’ says somebody who has literally no idea what they’re talking about

Uglyandgrumpy · 19/08/2024 13:54

Plenty of sensible recommendations to simply insert your address with the postcode from over the road. Postcodes cover a number of houses.

DadJoke · 19/08/2024 13:55

It’s not fraud technically or otherwise.

godmum56 · 19/08/2024 13:56

Tillytilly5 · 19/08/2024 11:22

You will likely get issues with your account for fraud as it's a common trick to order groceries to a different address, and many companies will ask their drivers not to let someone take the groceries if it's clearly not their home.
Have you emailed their customer service and asked them to include your address? They might be able to add it to the delivery area?

I have used both ocado and waitrose to send groceries to different addresses when relatives were stuck indoors. I think it was Ocado who used to advertise that you could do the order beforehand to send orders to a holiday address....actually both websites have options in the my account section to add multiple addresses and then choose which one you want the order sent to.

SummerSplashing · 19/08/2024 13:57

BeardofHagrid · 19/08/2024 12:10

Yes, because technically it’s fraud.

@BeardofHagrid

Fraud??

van you explain how this is fraud??

ASongbirdAndAnOldHat · 19/08/2024 13:59

Of course it isn't fraud. You could even get it delivered to the empty house and carry it across if needed.

The grocery shop won't care as you are paying for your groceries and not then claiming you haven't received them.

SummerSplashing · 19/08/2024 14:04

@JoyfulNova I'd go with the empty building but your address, description of your house in the notes.

id have NO hesitation!! 🤪

cookiebee · 19/08/2024 14:10

Yeah do what loads have posters have already suggested again and again, your address with the postcode across the road. I use a postcode for an adjacent street with my address for anyone using the satnav, since a new build estate was put up at the end of the road the real postcode sends everyone down there!

TheShellBeach · 19/08/2024 14:14

Tesco's deliver to a car park for me.
A lot of people in our village do this because Tesco's doesn't deliver here.

But they do deliver to the next village, so I just get them to deliver to the car park.

It's not fraud, or illegal.

In remote areas of Scotland this is how we get our shopping.

JoyfulNova · 19/08/2024 14:25

Uglyandgrumpy · 19/08/2024 13:54

Plenty of sensible recommendations to simply insert your address with the postcode from over the road. Postcodes cover a number of houses.

That would work but I tried and it is all automated so you can only pick from the list of addresses and can't amend it.

OP posts:
BeardofHagrid · 19/08/2024 14:26

SummerSplashing · 19/08/2024 13:57

@BeardofHagrid

Fraud??

van you explain how this is fraud??

I have already said it’s up to her and she can do what she wants. No need to be such an angry bully.

JoyfulNova · 19/08/2024 14:27

TheShellBeach · 19/08/2024 14:14

Tesco's deliver to a car park for me.
A lot of people in our village do this because Tesco's doesn't deliver here.

But they do deliver to the next village, so I just get them to deliver to the car park.

It's not fraud, or illegal.

In remote areas of Scotland this is how we get our shopping.

Thank you! I am aware this is a first world problem as we are not remote but it is literally so close to us it has been bugging me for years!!!

OP posts:
loropianalover · 19/08/2024 14:29

BeardofHagrid · 19/08/2024 14:26

I have already said it’s up to her and she can do what she wants. No need to be such an angry bully.

A bully? They’ve only asked a question (and they’re not the only one!). No problem if you don’t want to get into it but no need to throw ‘bully’ around needlessly, it’s only a conversation.

WiddlinDiddlin · 19/08/2024 14:53

WantingARefund · 19/08/2024 13:09

Ex- delivery warehouse manager here (for grocery online orders) we’d blacklist if we found out as it’s a common scam for people to order to one address, ask the driver to reroute, and then claim the order never showed at the first address which obviously it didn’t. That being said, delivery drivers often work in their own interests, and would 9 times out of 10 deliver and not tell a manager. But it’ll be in your T&Cs so please don’t get annoyed when you get caught out!

Doesn't seem to be what the OP is doing though.

She can't have it delivered to her address, the system won't accept it.

So she is having it delivered to another address, which is visible from her home, and all of this is easy to see on the system.

The scam you mean involves people trying to change the address usually over the phone, after the order is out for delivery, so theres no record of that change.

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