Salon increased price of service since I booked and paid deposit

[shinytartlet]

A couple of months ago I booked and paid a 10% deposit at a hair salon. Regular customer. Been there a year+ and already had around 10 appointments. Generally happy with the service.

When I booked I paid a £6.50 deposit as usual for my £65 cut and blow dry.

I've now been sent a reminder for my appointment and the price of the appointment is now apparently £75. I assumed the reminder email was wrong, but I checked the website and the price of a cut and blow dry has indeed increased to £75.

I wasn't notified of this above 10% price increase, and there were no comms on the salon's social media channels. To be honest it's not an increase I can really afford given how regularly I go (short unruly hair!), and I'll likely look for another salon.

Am I being unreasonable to ask not to pay the increased price when I go for my appointment next week? I have the original booking confirmation stating the original price of £65.

They’re probably not enjoying the rising cost of their food, utilities and business related costs either. Blame inflation, not your suppliers

They should notify people of price increases. Mine gives 4 weeks’ notice and so do I (I’m self employed). I’d hold firm and pay £65 at the till. Say that’s was the cost of what you booked and paid a deposit for. Draw it out in cash and that way you don’t have them taking more off your card.

But inflation hasn’t risen by 16%/20%.

No, but they haven’t taken your order, given you the final quote for the price and then taken a deposit. It’s totally different.

A quote is legally binding at the time of the booking. They have the quote for their prices available, you booked at that price and paid a deposit. It is legally binding.

Shopping in Tesco is totally different. You go in, the price is what it is on the day and you choose and pay for the product on that day. No contract was previously formed at a different price.

OP, their original price quotes is legally binding.

Have you spoken to them? Just reply saying that you have previously agreed £65, for the next two appointments, and asking them to confirm and honour this price.

Unless you're Gloria Hunniford, do you really need to have your hair cut and blow dried TEN tkmes a year?!

If you don't like the price hike but like how they do your hair, try spacing it out and go eight times a year!

Have you called them yet? Why are you getting outraged by something that you don’t know is even going to happen?

I have short hair and go every five weeks. My hair grows quickly and is thick.

I go every 4 weeks 🤷‍♀️