To think this is shitty behaviour from a company

[Dinoswearunderpants]

I'm trying to work out whether I'm being emotional or this is genuinely poor form from a company.

My Dad passed away less than 4 months ago. Both he and my Mum have funeral plans with this company.

They were awful to deal with when trying to claim my Dads policy but we finally got it resolved.

Since Dad's passing, my Mum has received at least three letters from this firm asking if she'd like to 'top up' her policy. It's clearly a marketing campaign as their policies were linked so they know about my Dad's passing.

The letters opening line "Imagine how much a pay out of just over xx could help the ones you love. It could make such a difference to them, at a time when they really need it".

Talk about pull on your heartstrings. They know my Mum is classed as vulnerable. I've asked them to mark it on her records. No only due to the recent bereavement but she is also financially incapable of dealing with things like this.

Typically my dad did everything but now it's on me.

Just a bit of a rant but feel free to tell me if you think this is acceptable behaviour.

Sorry for your loss. Three letters in four months? I would regard that as harassment. In view of her noted vulnerability it is worse and I would be investigating whether there was some consumer standards they could be reported to. Awful behaviour

Bastard vultures.

I'm so sorry for your loss

That’s really sad for your mum and they should really know that. I wouldn’t be giving them any more money
Im the executor for my recently deceased ex husband and I’ve had several letters ( to my address as they know I’m the executor and he is dead) addressed to “ Dear Mr X deceased”
And that’s from so called bereavement departments.

I agree. I’d be sending a strongly worded letter to them to desist from contacting your mum for the purposes of marketing. If they don’t you’ll report them to the ICO for failing to comply with GDPR.

Thank you for your replies. I was starting to doubt myself thinking I was just upset but I honestly think it's appauling behaviour. I've sent a letter to their complaints department but this is the third complaint I've raised. It's utterly ridiculous. They haven't fully addressed the other complaints.

Vultures.

So sorry for your loss 💐

That many letters in three months is harassment of a vulnerable bereaved widow. Report them to the ombudsman, and include the fact you've raised several complaints but their harassment has continued.

Then cancel the policy and take your business elsewhere, and also leave them really shitty reviews on trustpilot / fb / yelp / everywhere

I once temped at an insurance company who had a whole team of "Ambulance Chasers" who would get hold of details of car accident survivors, and call / harass them to set up a claim.
Most of these car accident folk would be in A&E or hospital beds, some were even bereaved, and my colleagues would be relentlessly blowing up their phones, hounding them to set up a claim with us. It was so hard to stomach on a daily basis that I left the job and ran for the hills.

That industry is just full of vultures and parasites, IMO!

So, so tacky. And just astonishing, leaving the ethics and human decency out, that it hasn’t crossed anyone’s mind that it’s incredibly bad for business. I would do exactly as @Lifeislikeaboxofmatches suggests.

So they called me re my complaint, started going through the information and the phone disconnected. They didn't even bother to call me back!

Christ. I'm so sorry. You must feel murderous!

Awful - what horrors.

They do this so they can register on their system that a call has been made re your complaints. They've probably even marked it as resolved off the back of it. Virgin Media did this to me a few times before I took my business elsewhere. Don't let them off the hook OP!

Is there a professional association that this company adheres to? If so I would make a complaint to them too.
So sorry for your loss and this harassment.