I don’t want legal action against me so will avoid naming unless anyone knows I can…
Last week, my phone was stolen. Phone stopped and network called up to tell them it was stolen and I wanted a replacement sim with my number.
Not the end of the world as I’m insured - New device was delivered the next day. Insurance isn’t with my network provider - But new sim, the same number, arrived too.
The new sim can take 24 hours to activate. That time came and went. Phoned them up and after a lot of digging, mainly by a lovely man in a local shop for that network, it was clear the sim hadn’t been activated. He said to call them back up, as it’ll need manually activating and he can’t do that
I phoned them and after a big faff, got confirmed that was correct and it had been sent to their back team to sort out and release it.
No problem. These things happen. Oh but wait, it’ll be a 5 working day wait!
I called them up again when that had passed and the person I spoke to said he would ask that team to prioritise it and it would be fine within 24 hours.
24 hours has passed again and it STILL isn’t working!
Where can I go from here? Who do I escalate this to? You phone their number and it’s a horrible robotic voice that you have to pass before finally speaking to someone who clearly doesn’t speak the best English and who is also reading from a script.
I need that number to access my Apple ID. That has my calendar and everything on. But most importantly, I can’t access anything without my mobile number to verify things
Halifax won’t let me in. I phoned them yesterday and I can’t reset my online banking without my usual number. The woman was really nice but quite adamant I needed to verify things via my number, and until then I can’t use online banking
I can’t access my emails. Gmail won’t let me in. No recognised devices. So they ask me to verify who I am with a text. No option to say I cannot as I don’t have access to the number
I have 2 disabled children with a huge amount of teams involved, appointments to go to. All of it in emails and on my calendar and diary. Non of which I can access :(