I’m preparing a regular bill cycle. I do this several times a year and the vast majority of customers are repeat and established.
I am noticing how unengaged / blind (?) some people are and it’s driving me mad.
Most just pay and never say a word
Many email and say ‘paid thanks’
Some have a valid query which I’m of course happy to assist with.
The fourth group have a million questions and I don’t understand why:
Can you confirm the bank details haven’t changed? They’ve been the same for 15 years and are on the bill.
Can I pay for X using Y? Yes - it says in the email I attached the bill to that you can pay that way
I cancelled X for the coming year so shouldn’t be charged so can you credit? The charge is very clearly for last year when you had the service - it says ‘May 24 - Jun 24’.
Why isn’t the credit on the invoice? Please see the credit highlighted on your original invoice.
It’s exhausting.