Daughters party Deposit

127 replies

anonqrtb · 17/07/2024 14:47

This has (undeservingly) taken over my day and I need some perspective if I am being unreasonable, and if i'm not - what the hell can I do about it?!

Booked and paid £50 deposit for my daughters 2nd birthday party at a role play centre close by in March/April time. (Party is for end of September)

I have since decided to do something smaller at home so have emailed to cancel and have been told my deposit is non refundable.

To be clear:
At no point on either their facebook page, website or emails back and forth was it described as Non-refundable. I have triple checked everywhere, it does not state its Non-refundable.
The party is for the end of September, so over 10 weeks away. If I was cancelling like 2 weeks before I wouldn't even query it.

I am massively pissed off about it, and have explained so in my email to them. Its mainly pissing me off because it just feels like greed? They have 10 weeks to either book another party, or just open as a normal session which given its a Saturday will quickly fill slots.
Whats more annoying is this is somewhere we go often, and I would of spent way more than £50 there over the next few months. But now it's put a massive sour taste in my mouth.

Any suggestions on how I can get my money back? So far my last email has gone unanswered.

YABU - You paid a deposit and should not expect it back
YANBU - Its cheeky fuckery.

OP posts:

parenting102 · 25/07/2024 13:27

I imagine if they are given enough notice there would be grounds to dispute it. The problem with large chains is they will mess you around for months so unless you are determined and to go the distance including court action, most people give up disputing it. It would definitely be worth a chat with citizens advice though to see if it’s worth disputing.

Blibby · 25/07/2024 13:34

anonqrtb · 18/07/2024 11:18

I honestly cannot get my head around how invested/upset some people feel about this. I am literally a stranger on the internet asking a question that I have accepted SEVERAL times that i am clearly unreasonable - yet people are replying like I've punched a child in the face or something?!

It's a post about a deposit that affects none of your lives, you dont know the place, you dont know me, you aren't invited to the party. The level of emotion in some of these post's directed towards a stranger is just baffling to me.

Some of you seem to care more than i do, and it's my money I'm losing.

And for all the 'You've done this many times' people. Im early 30's, so yes over my 33 years of living i have had to make bookings and cancel them - it hardly makes me Satan?

I am done with this post now, its already taken up far too much of my time.

Thanks to all the helpful people who constructively pointed me in the right direction - that's all it took, i hardly put up a fight.

To the rest if you - get a grip, its an online anonymous platform, who gives a shit!

Adios!

Cringeing for you OP. You are embarrassing yourself now. The only one showing OTT emotions, defensiveness and hyperbole is you.

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