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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

New cleaner wants to be paid more as house is bigger?

176 replies

Saltedbutter · 12/07/2024 10:16

I agreed an hourly rate with a new cleaner prior to her coming and also an approximate amount of hours but left that quite open as I obviously don’t know her pace yet.
She is currently at my house and just messaged to say actually she’d like more money per hour as the house is bigger than she expected.
Surely she’ll still clean the same amount per hour as in a smaller house but just might be paid for a few more hours?
I’ve provided all products and the rate she now wants is more than my previous cleaner (who included her products).
AIBU?

OP posts:
Tablesalt111 · 12/07/2024 14:36

Eadfrith · 12/07/2024 10:36

Maybe she can only work a set amount of hours at your house, which might be 2 hours. At min wage for 2 hours that’s only £20. If she has to go clean another persons house afterwards and it’s a bigger house, she’s then got to rush around in an attempt to get more done in the amount of time. So it would be reasonable to expect to be paid more in that case. However if she would just spend longer cleaning the house and extend her time to three hours instead, then the hourly rate wouldn’t need to change. You should be providing all the cleaning products. Do you provide all your own things for your own workplace? If you’re going through two bottles of bleach per week cleaning multiple houses then that all adds up especially if you’re already on a low wage.

Edited

Your post makes no sense whatsoever ever.. how will getting paid more on the hourly rate means they get the work done quicker? It's time they need in order to achieve that objective. And no actually you don't have to provide the cleaning equipment, some charge more to come with their cleaning bits and that's perfectly common as well. If a builder was coming to build an extension for me would I need to provide him his tools. No I wouldn't.

Gymmum82 · 12/07/2024 14:40

Badbadbunny · 12/07/2024 14:24

You're employed, your cleaning isn't! You get paid holidays, sick pay, employers pension contribution, are paid for non chargeable hours, don't have to pay accountants, don't have to pay liability insurance, and are earning entitlements to statutory notice and redundancy. Your self employed cleaner gets no employment benefits, so her hourly rate has to cover pensions, NIC, admin time/cost, insurance, travel, etc etc.

Who says I’m employed? I’m actually self employed and I don’t earn £25 an hour either 👍🏻

Rookieuser123 · 12/07/2024 14:42

I’ve had two cleaners now both price including products . First one quit to go into a full time job. I also spoke to a few before picking. They all had a standard hourly rate, I told them what I wanted cleaning then took their steer on time scales. All said first clean is the longest to get to their standard and understand the house.

Current cleaner £20 an hour including products. 3 bed semi all rooms 2.5 hours (I’m not NW based)

IwillNOTplayfastandloosewithpublicfinances · 12/07/2024 14:48

Hi OP. Just text her back and say, “Hi, hope all ok today. The hourly rate was mutually agreed prior to you undertaking the job. Please let me know how many hours you estimate the job will take today. I have previously paid £x for x hours per week and, as explained, am looking to continue on a similar basis. Thanks so much.”

Eadfrith · 12/07/2024 14:50

Tablesalt111 · 12/07/2024 14:36

Your post makes no sense whatsoever ever.. how will getting paid more on the hourly rate means they get the work done quicker? It's time they need in order to achieve that objective. And no actually you don't have to provide the cleaning equipment, some charge more to come with their cleaning bits and that's perfectly common as well. If a builder was coming to build an extension for me would I need to provide him his tools. No I wouldn't.

it was stating that if her cleaner only has the same time slot as in the previous house, and the new house she will be cleaning is bigger, then she would need to indeed work quicker, and therefore be paid more for literally doing more cleaning, but if she could extend her working hours, to keep the hourly rate the same. OP hasn’t specified if this is the case or not. Often if a cleaner has another job to go to, they’ll have to finish the first job in an allotted space of time. How does that not make sense? Many households will provide cleaning materials for a cleaner to clean their house with, it’s commonly done. To be fair a lot of cleaners prefer to bring their own, but that can create problems like the OP dealt with like paying a extra £5 per hour for cleaning products, which is absurd considering they don’t cost that much.

EllyGi · 12/07/2024 14:53

She saw the house, thought you are rich and decided to be cheeky and ask for more is my guess. Having in mind it's a house requiring 7 hour clean I imagine it's quite a nice house.

Unless she did a brilliant job I would be tempted to look for alternatives as I don't like CF that try to take advantage of people.

masomenos · 12/07/2024 14:54

I've found that a lot of cleaners just have a price in their head for the job. They don't think in terms of hourly rates, they just want to know how much they're going to make that day.

Employers think in terms of "how much is this going to cost me?", which is more likely to be a calculation based on hours worked.

ETA: my parents live in an enormous house. They've had many cleaners over the years. Many will give a price before they see the house, come to the house, decide my parents can afford more and ask for more. Many will come to the house, outquote themselves because it's too much work but if parents are prepared to pay wahey. However, the longest-standing over the past 40-odd years have stood by their hourly rate and stayed for years and years. My parents have tutored a son through GCSE maths; paid for a second hand car; given endless business advice to a husband who managed to evade bankruptcy; loaned money to help out a daughter stuck in an abusive marriage abroad. It's give and take like all relationships, with all parties wanting to be treated fairly.

summeroccupation · 12/07/2024 15:08

pinkjellybeanies · 12/07/2024 14:08

It really isn’t. You can be average, good or bad at it, but you do not need any qualifications at all. It is classed as unskilled.

It can be classified as unskilled but doing it as a job takes skill.

Tablesalt111 · 12/07/2024 15:16

Eadfrith · 12/07/2024 14:50

it was stating that if her cleaner only has the same time slot as in the previous house, and the new house she will be cleaning is bigger, then she would need to indeed work quicker, and therefore be paid more for literally doing more cleaning, but if she could extend her working hours, to keep the hourly rate the same. OP hasn’t specified if this is the case or not. Often if a cleaner has another job to go to, they’ll have to finish the first job in an allotted space of time. How does that not make sense? Many households will provide cleaning materials for a cleaner to clean their house with, it’s commonly done. To be fair a lot of cleaners prefer to bring their own, but that can create problems like the OP dealt with like paying a extra £5 per hour for cleaning products, which is absurd considering they don’t cost that much.

OP hasn’t specified if this is the case or not

EXACTLY!

Nanaof1 · 12/07/2024 15:16

Missamyp · 12/07/2024 12:52

On £5 how much was she making?😂
Deary me talk about Scrooge.

Says the person who cannot figure out that an extra $5/hour to provide cleaning supplies is actually MASSIVE!

It's sad the point went over your head but funny as hell that you seemed to think it made her a Scrooge.
I guess some do read, yet not comprehend.....

pinkjellybeanies · 12/07/2024 15:17

summeroccupation · 12/07/2024 15:08

It can be classified as unskilled but doing it as a job takes skill.

A fundamental life skill perhaps.

ApplesOrangesBananas · 12/07/2024 15:56

Tgjjl · 12/07/2024 10:26

I should think she wants more money per hour as she thinks you’re rich.

If the house is big, she needs to work more hours, not get paid more per hour. Obviously.

You are right, she’s a chancer - she wants more money because she thinks you are wealthier.

I have had this with a few companies, they quote me and then find out the area I live in only for the quote to double. I usually tell them to do one, the car wash however actually held my car and refused to give it back unless I paid double.

I would fire her, it’s dishonest and you have to trust this person in your home.

Saltedbutter · 12/07/2024 16:02

Update…
Just prior to payment she tried to charge me nearly 250% of the original rate.
Apparantly the house required a deep clean and there was also a surcharge for having wiped some mouse droppings (we live rurally) but obviously I don’t expect her to have to deal with that as part of the standard fee.
I caved and overpaid her by quite a lot but not the full amount. I feel like an idiot.
I’ve walked around since she’s gone and I’m going to have to go back around with some surface spray as there’s some things that have been missed.
Lesson learned.

OP posts:
littleapplecottage · 12/07/2024 16:07

Eastcoastie · 12/07/2024 11:28

Iv noticed this in recent times that many cleaners wont give an hourly rate up front they want to come and see the house then will give a price. Its ridiculous, an hours work is an hours work. Maybe they need more hours to do the work but the rate shouldnt change. Makes no sense to me but seems to be increasingly common.

They want to see the house to make sure it's not really unpleasant. I'd want to see my workplace too before I committed to work there. It's not like a tradesperson who
will only be there once. If you're a slob and your house smells etc cleaners would prefer to work elsewhere as there is high demand for their services

IwillNOTplayfastandloosewithpublicfinances · 12/07/2024 16:08

So have you told her you won’t be using her services again OP?

IwillNOTplayfastandloosewithpublicfinances · 12/07/2024 16:09

And what did she do that was a ‘deep clean?’

ThatsAFineLookingHighHorse · 12/07/2024 16:15

Eadfrith · 12/07/2024 13:36

Timber is really expensive right now though to be fair. I’m not sure you could liken tradesmen to cleaners because they have to factor in a wide range of differently priced materials. Cleaning products don’t cost all that much with cleaning it’s mainly the labour itself you would be paying for.

Of course timber is expensive. But this was a local fencing company providing quotes so would have been fully aware of the price of wood at the time. They knew how much everything cost.

ThatsAFineLookingHighHorse · 12/07/2024 16:16

Saltedbutter · 12/07/2024 16:02

Update…
Just prior to payment she tried to charge me nearly 250% of the original rate.
Apparantly the house required a deep clean and there was also a surcharge for having wiped some mouse droppings (we live rurally) but obviously I don’t expect her to have to deal with that as part of the standard fee.
I caved and overpaid her by quite a lot but not the full amount. I feel like an idiot.
I’ve walked around since she’s gone and I’m going to have to go back around with some surface spray as there’s some things that have been missed.
Lesson learned.

Not surprised at all. I wouldn't be having her back. Cheeky piss-taker

OhmygodDont · 12/07/2024 16:25

aye a deep clean would be more hours not a higher price per hour as a regular cleaning wanting regular hours. She’s a cheeky fuck. As for mouse droppings she could have just left them and passed comment that you might need pest control or something.

Hope you anit having her back.

Missamyp · 12/07/2024 16:28

Badbadbunny · 12/07/2024 14:24

You're employed, your cleaning isn't! You get paid holidays, sick pay, employers pension contribution, are paid for non chargeable hours, don't have to pay accountants, don't have to pay liability insurance, and are earning entitlements to statutory notice and redundancy. Your self employed cleaner gets no employment benefits, so her hourly rate has to cover pensions, NIC, admin time/cost, insurance, travel, etc etc.

I don't know why you bother most have no idea about the ancillary costs the employer has to pay to give someone a job.
A self-employed individual still incurs these costs, but they are factored into their hourly rate. People then compare these two rates and claim the self-employed person is ripping them off because it's more than what they get. 😂
If a self-employed person isn't able to provide value, they will likely go out of business relatively quickly. On the other hand, employed individuals are protected by labour laws, so there are quite a few employees who are marginally profitable if at all.

FgsMary · 12/07/2024 16:34

Eadfrith · 12/07/2024 12:23

Apparently there’s a national shortage of domestic cleaners. lol.

There's been a shortage since Brexit. I'm a cleaner and I could work all day every day if I wanted. Demand has gone through the roof.

Passay · 12/07/2024 16:34

£5 per HOUR for some Jif???

FgsMary · 12/07/2024 16:36

Gymmum82 · 12/07/2024 13:33

I don’t know where you are but cleaners earn FAR more than minimum wage. Round me they get minimum £25 an hour. I don’t even earn that

Switch jobs then.....

BigBarm · 12/07/2024 17:17

ApplesOrangesBananas · 12/07/2024 15:56

You are right, she’s a chancer - she wants more money because she thinks you are wealthier.

I have had this with a few companies, they quote me and then find out the area I live in only for the quote to double. I usually tell them to do one, the car wash however actually held my car and refused to give it back unless I paid double.

I would fire her, it’s dishonest and you have to trust this person in your home.

Yeah, we had a builder/handyman like this. He was a very likeable young lad trying to establish his business. I employed him to do some decorating/minor repairs on my flat before I sold it and moved in with DH. I was happy with his work and it was a reasonable price so we asked him to quote for a few jobs at DH’s place. DH’s flat was in quite a grand looking building - not a particularly expensive property, but the entrance and communal parts had a bit of ‘wow’ factor and builder lad made a few comments on it.
The quote he gave us was insane 🤣. I thought maybe he didn’t want the work, but he chased us, really keen to get a start date. DH laughed and said “mate, you make Pimlico Plumbers look like a bargain”. He then dropped his price considerably… but we no longer trusted him, didn’t want such a chancer in our home.

BarcardiWithGadaffia · 12/07/2024 17:20

Please tell us you aren't going to have her back