We are in the process of having a new roof fitted and are using a roofing company that have recently done a number of houses on our small estate. The houses were built in 1970 and we live high up in a fairly wet and windy area in the Pennines.
On Monday, in dry warm weather, all the old roof tiles were removed and a new membrane was fitted and fixed down with wooden batons.
During the night we had heavy rain, fairly windy and we were woken at 6am with water dripping through our bedroom ceiling. By 8am, with continuous heavy rain, the living room ceiling was also leaking rain water as well as down the walls. When the roofer arrived at 9am (we had phoned him as an emergency) he said that he had never seen anything as bad as this before. Apparently the wind had lifted some of the membrane off during the night.
The original price we were quoted was £5.3k and the roofer told my DH (prior to the work starting) that he would accept £4.9k in cash, but we would have to pay the scaffolders before the work was completed.
Back to Monday and when my DH was asked for the scaffolders part of the payment, he gave the roofer the entire amount of £4.9k in cash and didn’t ask for a receipt.
I was working away on Monday and when I walked into our house to see the flooding and chaos, I was naturally very unhappy about this.
The roofer has promised to either put things right by paying for full redecorating of the living room and our bedroom or refund £1k.
My main concern, going forward, is any damage that may not show until further down the line. For example, we haven’t had any chance yet to look at the contents of the loft. There are multiple things stored up there such as my wedding dress, my children’s keepsakes, toys and books from when they were little.
AIBU to think this isn’t good enough?
Any advice on how to make this right would be greatly appreciated. Thank you.