I went to the hairdressers last week and paid for a full head of highlights or lowlights. I had been to the same hair stylist before and they did a really lovely balayage on me which was dark blonde with lots of blonde highlights and low lights, it was exactly what I wanted I was really happy.
I went last week and asked to go slightly darker this time, I showed the third photo below and mentioned that I wanted it to be cool toned as I've spent the last year (not to mention hundreds of pounds...) trying to remove the brassy orange colour that a dark brown hair dye left in my hair. I asked for it to match my root colour which is a dark blonde/light brown colour. She showed me a swatch and it looked ok and not too dark.
However, the colour it went is a lot darker than my roots, the pictures I've attached make it look lighter than it is but it's a proper medium/chocolate brown rather than a light brown.
I did say I liked it in the salon but their lighting is not the best, it's only when I was at home I realised how dark it is, and how it is very orange/warm toned in the sun. All the ribbons of blonde I had before (and wanted to be kept in) have been covered up with a chocolate brown colour. I feel like I've paid for a balayage/full head of foils and have the result of a box dye.
I like the hair stylist and feel like it was partly my fault for not explaining myself well enough, but for £270 I really don't feel happy with the results. AIBU?