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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Are Butlins right to refuse bookings from solo travellers?

143 replies

KimberleyClark · 15/06/2024 09:15

This woman used to take her son, he has grown out of it but she still wants to go on her own but Butlins Skegness won’t accept her booking on “family breaks” - she can only go on the adults only weekend breaks. Safeguarding reasons apparently.

https://www.bbc.co.uk/news/articles/c9eerp43v12o

YANBU - ridiculous
YABU - they are right.

Michelle Waite with her son at Butlin's in Skegness

Woman's anger as Butlin's says she can't visit alone

The mother visited the Skegness resort for 20 years before being told lone travellers are barred.

https://www.bbc.co.uk/news/articles/c9eerp43v12o

OP posts:
tuvamoodyson · 15/06/2024 13:45

KimberleyClark · 15/06/2024 09:39

I did say most not all. I regularly cruise with a line that doesn’t ban children but I’ve never seen an under 18 on there. And the mandatory safety drill explicitly mentions children - they have to because children are not banned!

My niece has cruised for years with her husband and, at the time, pre-school age children.

KimberleyClark · 15/06/2024 14:14

tuvamoodyson · 15/06/2024 13:45

My niece has cruised for years with her husband and, at the time, pre-school age children.

And? Not sure what your point is. Children are allowed on cruise ships.

OP posts:
Daddydog · 15/06/2024 14:14

Feelsodrained · 15/06/2024 13:30

Your three year old was having a chocolate wrap massage? “Every day” she’d let her help feed the cats but literally the second day the pedo gran got her alone in her room? So after one day? And the manager of a holiday resort loved having a three year old around so much that she got free treatments daily?

Every afternoon my wife would have a different spa treatment and the lovely Spa manager would gift the same 'mini' treatment to my daughter. Every trip we take, no matter where in the world, as she is very racially ambiguous - she always gets the "wow, she looks exactly like my daughter!" by staff and gets special treatment. That's exactly what happend here with the Spa Manager. Shes also one of those kids who has 'been on this planet before'. Her grandmother died of cancer a month before she was born. She never got to see her first grandchild so we gave her the name which means 'my mother has returned in you'. So appropriate!

DistinguishedSocialCommentator · 15/06/2024 14:16

tuvamoodyson · 15/06/2024 13:45

My niece has cruised for years with her husband and, at the time, pre-school age children.

Kid are allowed on crusie ships unless its an "adults" only cruise

Is you saying that kids are allowed on all types of crusies if that the case, you are very wrong!!!

PeachMartini · 15/06/2024 14:17

Well, safeguarding is a bit of a ridiculous rule when they don’t DBS check their staff or the fact that the majority of children are abused by someone in their own family. if they can’t offer single supplemented accommodation due to loss of income they should say that.

TotalAbsenceOfImperialRaiment · 15/06/2024 14:19

Why can't she just book into a seaside hotel or a country cottage?

wutheringkites · 15/06/2024 14:19

KimberleyClark · 15/06/2024 09:31

Presumably she doesn’t want to go on an adults only break because she wants a family vibe. I do feel sorry for her.

Other peoples' children aren't responsible for providing her with a vibe.

Allthegoodnamesarechosen · 15/06/2024 14:23

Why can’t she advertise as a free child minder for a family who wants to go to this resort? Then she would get to go where she wants, a family would get some help with their kids? Everyone wins…..( even Butlins who get an extra customer).

sparkleowl · 15/06/2024 14:26

Dishwashersaurous · 15/06/2024 09:28

Of course butlins is right. She doesn't meet the criteria for a family break.

The same as a 20 year old wouldn't be allowed at an over 65s only event.

She really needs to move on with her life and try other holidays.We also don’t know the full picture.She would have more fun with friends the same age as her now.

wutheringkites · 15/06/2024 14:29

While I think it's unfortunate for this woman, I imagine the vast majority of single adults wouldn't want to holiday around paranoid and self-entitled parents.

Yes, how dare people with children book family breaks. So entitled!

tuvamoodyson · 15/06/2024 15:06

DistinguishedSocialCommentator · 15/06/2024 14:16

Kid are allowed on crusie ships unless its an "adults" only cruise

Is you saying that kids are allowed on all types of crusies if that the case, you are very wrong!!!

Yes, I know that, thank you….I was responding to OP who said she regularly cruised with a line that allowed children but she’d never seen anyone under 18 on it, that was all. I know perfectly well that adult only cruises don’t allow children! The clue, after all, is in the name.

HollyKnight · 15/06/2024 15:13

Nah, it's not safeguarding reasons. It's about money. They lose out on money when one person takes up a whole unit. Plus all the food and extras additional people would spend while there. If they actually cared about safeguarding, they wouldn't allow all-adults group bookings either, but they do (up to 4 guests).

Auburngal · 15/06/2024 15:18

She needs to move on like her family’s tastes and wants.

I would not like to go and spend my time at a holiday camp with loads of screaming kids

Auburngal · 15/06/2024 15:21

There is more to see and do than a bloody holiday park! It’s not like it’s the ONLY place to go on holiday!

She needs to get a grip and book somewhere else for a change

HollyKnight · 15/06/2024 15:28

@Auburngal She's going there because it holds nice memories for her. Not because it's the only place to go on holiday. A lot of people are sentimental about things and places.

I'm an adult, but I still like to walk through the caravan park I spent most of my childhood summers at because it brings back good memories. (Can't afford to buy one though because they cost more than my house!)

Differentstarts · 15/06/2024 16:15

It's just an odd place to go without children what's she going to do why there, go in the play areas in the day then dance at the kids disco then sit and watch a kids magic show. Strange

itsmylife7 · 15/06/2024 16:23

I've just read the article.

This woman has been offered, by strangers,to tag onto their family booking but she's refused!!

No, she wants the Butlins policy to be changed.....well I say tough !!!

FriendlyNeighbourhoodAccountant · 15/06/2024 16:33

HollyKnight · 15/06/2024 15:28

@Auburngal She's going there because it holds nice memories for her. Not because it's the only place to go on holiday. A lot of people are sentimental about things and places.

I'm an adult, but I still like to walk through the caravan park I spent most of my childhood summers at because it brings back good memories. (Can't afford to buy one though because they cost more than my house!)

Then surely she can go on any of the weekends/weeks that aren't geared around kids?

HollyKnight · 15/06/2024 16:36

FriendlyNeighbourhoodAccountant · 15/06/2024 16:33

Then surely she can go on any of the weekends/weeks that aren't geared around kids?

It wouldn't be the same. It's the family atmosphere that means something to her.

HollyKnight · 15/06/2024 16:38

There are easy ways around this, but she's not interested in that. She's taking issue with the policy as if is a personal attack on her.

FriendlyNeighbourhoodAccountant · 15/06/2024 16:40

HollyKnight · 15/06/2024 16:36

It wouldn't be the same. It's the family atmosphere that means something to her.

Unfortunately for her it's not up to Butlins or other families to create the atmosphere. Your subsequent post is correct, she's taking a policy that applies to everyone personally.

HollyKnight · 15/06/2024 17:04

FriendlyNeighbourhoodAccountant · 15/06/2024 16:40

Unfortunately for her it's not up to Butlins or other families to create the atmosphere. Your subsequent post is correct, she's taking a policy that applies to everyone personally.

The thing is, Butlins will allow 4 middle-aged men without children book a family holiday there. But not a solo woman. So, their safeguarding policy is bullshit. I think it's fine to challenge it on that ground. But she's also being disingenuous with her motives.

OuijaBoard · 15/06/2024 17:33

Both the BBC and Butlins need to state much more clearly what the policy is. Butlins considers age 15+ adults for the purposes of booking rooms, and if Waite is a single parent with one child, and has been going on the same Butlins "family breaks" for more than twenty years, then presumably she was going with him when he was over 15, and even over 18. If he wanted to go with her at 22, would that be OK? What if she remarried and wanted to bring her new husband? It's fine to have rules, but they should be clearly stated to (1) avoid confusion for the potential guest and (2) eliminate the likelihood, and even the perception, of potentially unlawful or unacceptable discrimination if there is none. If the policy actually is that everyone is welcome except solo travelers, it needs a better explanation than safeguarding.

HollyKnight · 15/06/2024 17:50

Solo travellers without children are not allowed to book on family holidays.
But 2-4 adults without children are allowed to book family holidays.
Convicted paedophiles are not allowed ever, however, Butlin's doesn't do checks on their guests, so nothing is actually stopping convicted paedophiles from booking family holidays.

So, if you're there to creep on children, just take a friend with you. Great safeguarding policy. 👍

Ponoka7 · 15/06/2024 18:06

This woman has had lots of offers from families to tag onto their booking, in her own accommodation and she has turned them down. She wants a rule change that means children could be put at risk.

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