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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To go back to hotel to apologise?

59 replies

MelMar1 · 12/06/2024 01:33

I was at a friend’s engagement party recently , and I became suddenly very unwell. We were in a karaoke room belonging to a hotel we were staying at. I was dizzy and suddenly extremely nauseous and I vomited profusely on the floor as I tried to get out of the room to the bathroom. So embarrassing but I literally could not hold it it was no warning! Then in the hotel lobby when I was sitting down afterwards and a manager came over to me. I again stood up to go the bathroom as it was coming on me again and he grabbed a bin and held it in front of me when I again was violently sick. Into the bin he was holding!! I feel awful about it. Should I go back in to apologise? Bring a gift? Help! What do I need to do to fix the inconvenience I gave the staff.

OP posts:
Moltenpink · 15/06/2024 20:45

Donuts is a good plan! Go back on the same day of the week, the same people will most likely be on shift again

Mangococktail · 15/06/2024 20:47

I work in a hotel and we would all be delighted and think you fab if you came in.

Sad to see some people say "oh in hospitality they've seen worse"

We aren't paid to give the care this staff member gave and a small gesture like a card and box of cheap chocolates would be fab xx

Maddy70 · 15/06/2024 21:03

I would thank them and apologise. Say you were really unwell not pissed

Nice box of cales or chocolates

Xmasbaby11 · 15/06/2024 21:29

I think I would email your thanks as I can imagine they don't often get this (mostly criticism) and would get to the right people.

SleepPrettyDarling · 15/06/2024 21:32

Yes, do it. Ring in advance to find out when they are on shift. It’s a nice thing to do.

Noseybookworm · 15/06/2024 22:13

You poor thing! It must have been horrible for you and I'm sure they realised you couldn't help it. I think it would be a very nice gesture to pop in with a thank you gift of chocolates or something, hospitality is hard work and I'm sure they'd appreciate it!

Silverblue1985 · 15/06/2024 23:02

I’ve been in a similar situation (just in front of the hotel - still, they obviously had to clean it up!) - it was in another country so I couldn’t go back but I sent an email to say thank you for looking after me.
They made me water with sugar to help, and even offered to go to the pharmacy to grab me some bits which they really didn’t have to (I had just checked out, too).
I’d definitely go with a shareable gift to say thank you.

BucketBouquet · 15/06/2024 23:57

Mangococktail · 15/06/2024 20:47

I work in a hotel and we would all be delighted and think you fab if you came in.

Sad to see some people say "oh in hospitality they've seen worse"

We aren't paid to give the care this staff member gave and a small gesture like a card and box of cheap chocolates would be fab xx

Sad to see people say “We aren’t paid to give this care”. It’s depressing how many people think the absolute bare minimum is some kind of achievement.

OP - if you wanted to send something I’m sure it would be appreciated, but not expected. This incident will have been forgotten by this time next week.

TestingTestingWonTooFree · 16/06/2024 00:03

@BucketBouquet do you think hotel staff on minimum wage or close to it are paid to clean up vomit? I think that’s over and above their role.

ReadingSoManyThreads · 16/06/2024 00:10

@BucketBouquet seriously? No, it won't have been forgotten about by this time next week. The poor person earning minimum wage will likely have his or her stomach turned when they eat for the next few weeks. Hospitality staff on minimum wage absolutely should not have to be cleaning up projectile vomit on their measley wages. I remember when I worked part-time in housekeeping when I was a student, this was getting on for nearly 30 years ago, I was faced with cleaning vomit which completely covered an ensuite, as well as being splattered over the bedroom walls and carpets. I earned £2.50 per hour then, and it took me a long time to get that room sorted. We couldn't sell that room again for at least a week due to the smell still, having to keep the room aired.

As I said, that was nearly 30years ago, and it still turns my stomach, I can still remember seeing the almost black vomit, from Guinness no doubt, with WHOLE button mushrooms in it. Is it any wonder I won't have mushrooms or Guinness ever pass my lips.

novocaine4thesoul · 16/06/2024 00:47

You obviously feel awful about it, and clearly it was not your greatest moment, but it has happened now, so you cannot go back in time. I once read that there are two feelings you cannot get over easily - shame and absolute terror. I think a thank you and an apology to the staff that helped would be nice, and a gesture like some of the OP have suggested would also be helpful, for you and them. Anyone who suggests that "the staff should be used to it" is on poor form. There is probably a nuance here about whether you brought it on yourself (i.e. by drinking too much) or whether there is a health issue. If a) don't do it again, if b) get checked out. But you cannot reverse time back to before it happened, so make amends and try and move on. I won't say "we have all done it" because there are plenty on here that haven't who will delight in telling you so. Try and make amends, and then let it go. Hope this helps x

Ger1atricMillennial · 16/06/2024 02:54

When you work in service its always nice to be seen and treated as a human of equal importance.

If you would do this for any other host then by all means do it for them.

It will help you to feel better about the incident too.

PandaRice · 16/06/2024 02:57

If it’s close I’d go on with a box of chocolates or biscuits they can all share and say how sorry you are.

MrsDrSpencerReid · 16/06/2024 04:50

Yes I think some chocolates or something equally shareable would be a welcome gesture along with an apology.

I hope you’ve offered the same to the friend whose party it was too, I imagine it put a bit of a dampener on their special night!

I hope you’re feeling better now 💐

BucketBouquet · 16/06/2024 04:53

TestingTestingWonTooFree · 16/06/2024 00:03

@BucketBouquet do you think hotel staff on minimum wage or close to it are paid to clean up vomit? I think that’s over and above their role.

Do you only ever complete tasks at work that are specifically spelled out as being part of your role?

BucketBouquet · 16/06/2024 04:55

ReadingSoManyThreads · 16/06/2024 00:10

@BucketBouquet seriously? No, it won't have been forgotten about by this time next week. The poor person earning minimum wage will likely have his or her stomach turned when they eat for the next few weeks. Hospitality staff on minimum wage absolutely should not have to be cleaning up projectile vomit on their measley wages. I remember when I worked part-time in housekeeping when I was a student, this was getting on for nearly 30 years ago, I was faced with cleaning vomit which completely covered an ensuite, as well as being splattered over the bedroom walls and carpets. I earned £2.50 per hour then, and it took me a long time to get that room sorted. We couldn't sell that room again for at least a week due to the smell still, having to keep the room aired.

As I said, that was nearly 30years ago, and it still turns my stomach, I can still remember seeing the almost black vomit, from Guinness no doubt, with WHOLE button mushrooms in it. Is it any wonder I won't have mushrooms or Guinness ever pass my lips.

Christ, so much fucking drama.

mondaytosunday · 16/06/2024 07:13

Write an apologetic thank you note and send it with a large box of chocolates.

S0livagant · 16/06/2024 07:15

C1N1C · 12/06/2024 06:52

Maybe call up and find out who was the cleaner for that day and ask if you can send them something?

I'd do this, I'd want anything to go directly to the employees involved.

BusyMummy001 · 16/06/2024 08:25

I would simply send an email apologising and thanking them for clearing up etc

Mammma91 · 16/06/2024 08:33

Ah OP this happens they’ve seen it all before. I used to work in a pub and cleaned up many, many bouts of sick. It’s a nice gesture but you’re not under any obligation to offer a gift but an apology is always welcomed. I fondly remember someone coming back with some sweets and apology as they’d come down with a sickness bug and had been sick in the male urinal. It was kind but not necessary but I remember their kindness fondly.

Auntimabelsbudgie · 16/06/2024 09:02

Badassnameforadojo · 12/06/2024 07:30

Are you OK? This was what happened to my mum and it got progressively worse until she was diagnosed with meniere’s.
Do you get dizzy and unwell a lot?

Dear god, the OP asked if she should apologise, not for a medical diagnosis. Based on her info, it could be any number of diseases, so not helpful throwing out crap suggestion like a free Doctor Kildare

Auntimabelsbudgie · 16/06/2024 09:07

ReadingSoManyThreads · 16/06/2024 00:10

@BucketBouquet seriously? No, it won't have been forgotten about by this time next week. The poor person earning minimum wage will likely have his or her stomach turned when they eat for the next few weeks. Hospitality staff on minimum wage absolutely should not have to be cleaning up projectile vomit on their measley wages. I remember when I worked part-time in housekeeping when I was a student, this was getting on for nearly 30 years ago, I was faced with cleaning vomit which completely covered an ensuite, as well as being splattered over the bedroom walls and carpets. I earned £2.50 per hour then, and it took me a long time to get that room sorted. We couldn't sell that room again for at least a week due to the smell still, having to keep the room aired.

As I said, that was nearly 30years ago, and it still turns my stomach, I can still remember seeing the almost black vomit, from Guinness no doubt, with WHOLE button mushrooms in it. Is it any wonder I won't have mushrooms or Guinness ever pass my lips.

I can't eat sweetcorn because when I dissected a pigeon in school, the gizzard was full of rotting corn and it both looked and smelt disgusting.
But that has nothing to do with the OPs post, and you thinking the staff will not be able to eat without having their stomach turned is ridiculous

fetchacloth · 16/06/2024 17:36

Honestly, hotels are used to this, so don't worry.
Maybe a large box of chocolates with a thankyou card dropped into reception for the attention of Housekeeping would be welcome though 😄

Catharinewiseman · 16/06/2024 19:21

I worked in a hotel 20 years ago and was talking about someone being sick at a wedding the other day. It really annoyed me the way they and the people around them couldn't have cared less and it was considered 'my job' to clean up after them. I work in a school now. Never the best job, but they can't help it. Not saying you could but I know I would have appreciated a token gift at the time.

Saski24 · 16/06/2024 22:43

Something very similar happened to me once when I was at a friend’s hen do. I’d honestly felt fine all day but after 3 bottles of Prosecco, 4 double vodka and cokes and 5 flamin’ sambuca’s I too suddenly felt ‘dizzy’ and ‘nauseous’. Luckily for me I managed to make it out of the karaoke booth but that’s where my luck ran out. I stumbled into the foyer and was violently and extremely noisily sick into the ornamental fountain that was the centrepiece of the hotel’s grand lobby. For some reason my sudden illness caused me to assume that no-one had noticed so when the concierge came up to me and asked if I was ok I replied ‘yesh I’m jush admiring your special pond, it’s veh veh watery, I like the fishhh’ he said ‘madam I’m afraid you’ve just vomited in the fountain, they are not fish, that is your vomit. Please could you come with me?’ And I said ‘I’m not going anywhere with you baldy, I am admiring the fish, good day to you’. I then lurched away but there must have been some water on the floor as I somehow slipped and fell backwards into the fountain. A small crowd had gathered by this point including the rest of the hen party who were absolutely killing themselves laughing. The security guards helped me out and to my feet but by this point I was shouting all sorts of obscenities and flailing about like a demented squid. They escorted me from the premises and I believe I’m still barred from that particular chain of hotels to this day. Hope this helps.

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