We live on a rural property and need to get a piece of aging infrastructure repaired or replaced. This is something you would only really find on fairly remote properties and it is typical for it to be hard to access. You wouldn't expect it to be particularly easy to inspect. It's not a standard off the shelf thing and does need a bit of thought about the right solution for the layout/terrain etc.
We booked what was described as a "site consultation" with a local firm that are pretty expert in this particular area. We paid £50 plus VAT for the visit and were told it would involve a full inspection of the infrastructure, discussion of the options for repair/replacement, and a full written report and quote.
On the day, the person they sent out to do the inspection had various physical conditions that meant they couldn't access the infrastructure to inspect it. They managed to walk to nearby (near enough to see but not touch it, not near enough to look at it properly or assess whether repair or replacement is the right course of action), then asked me to email them some photos instead for them to look at later. They then got back in their car because the walk (of approx 100 yards up a slight incline) had caused them pain, and left shortly after. We are still waiting for the report and quote but tbh the report isn't going to say anything I didn't know already seeing as the person didn't even look at it! They weren't able to answer most of my questions because they hadn't seen enough to know.
WIBU to ask for my money back? I feel bad because the person obviously has serious physical limitations that must make their life really hard but...they didn't do the job that I paid for! I could have emailed the photos in the first place, and saved us all the bother.