Would you return this entire online shop

[Whatisgoingonheredear]

Did an online food shop - one weeks worth of food. Family of 4.
Our crates were at the bottom in the truck and the entire shop is covered in milk and shampoo where bottles have leaked from crates above. I gave everything covered in shampoo back to the delivery man but missed a few things which I'll have to get refunded. Any meat also needs to be refunded as the use by dates have soaked off and the labels are literally wet with milk.

As soon as I saw it all I said to DH let's get the lot returned and just order again. The man was very apologetic and drying things off (I then said I don't want anything with shampoo on because if it gets through to the food etc, as it was on a lot of veg) however DH said no let's just wash it all...

So he's half way through washing an entire weeks worth of shopping and has gone off for a 20 minute sit on the bog. Not his fault he needs the loo but I'm not doing it because I would have just returned it rather than process manual refunds (for the bits we noticed after the guy left) and WASH ALL THE SHOPPING?!

Aibu

Your husband should be washing it as it was his idea but it's the least wasteful option as they'd just bin your returns

I would have refused the lot. How did they manage to have two leaky bottles and soak all of your shopping? I once refused one basket (out of 6) because a bag of sugar from another order had burst over it, but it was only the one basket that was affected.

Tbh I hate waste and I know they'd just bin it all so I'd probably just wash everything I could reasonably wash, it's shampoo and milk not anti freeze and mercury. I certainly wouldn't throw sealed meat away just because the dates had soaked off either, but I can't actually remember the last time I even read a use by date on anything. I appreciate that's personal preference and some people are a lot more careful.

Whatever the case if your husband wants to wash it he needs to do the washing, not disappear off for a man shit and hope you'll pick up where he left off!

We aren't chucking the meat, just getting it refunded, the guy said we could do that when we caught him as he was driving away as we didn't know when it would be out of date. It was literally all over 5 crates and the bottom one had a huge pool of shampoo in it.

DH is washing it all, I'm not doing any of it. He's come back now.

Annoyingly I now need to mop my floor because it's got milk all over it and I can't cope with sticky floors

Adding water to shampoo it's just going to bubble up. I wouldn't want to eat food that tastes like it had a go through the hairdresser's

Yes but the point is if you get the meat refunded the shop will chuck it - so either way it's wasted. I'd just use it within a short timescale or freeze it.

I agree with pp, I couldn't waste anything that wasn't actually inedible or unusable, I'd wash everything off and just write it off as a one-time annoyance.

I'd have rejected the whole lot. No way would I want to have to wash all the shopping.

I would have refused delivery and sent the lot back. You are paying for the shopping to be delivered in a usable state not one where everything needs to be washed etc.
It’s the shop who have created the waste by not adequately packing not you as the customer,

I have said no way.

Have you taken photos?
I know that some supermarkets like photographic evidence from time to time so it could be worth doing with your shop.

Yes but the point is if you get the meat refunded the shop will chuck it - so either way it's wasted. I'd just use it within a short timescale or freeze it.

It is in my fridge, not back at the shop

No we didnt take photos. I wish we had. I'm hoping there may be a note to say there was a problem with our delivery.

Glad it's not just me that would have rejected the lot. What a pain this has been.