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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Who should keep the voucher?

62 replies

Whoswhoof · 22/05/2024 20:30

Person A books a meal for 10 people and pays £120 deposit
Person B pays for said meal to the tune of £700 minus the deposit

Person A emails the restaurant to complain about appalling service, allergy requests ignored (person A’s own allergy, given food covered in allergen) and a general poor show

restaurant offers £80 voucher

who does it belong to?

OP posts:
unmowngrass · 22/05/2024 21:44

Yellowbananasarebetterthangreen · 22/05/2024 21:08

Person A
Im guessing you are Person A?

Sounds like OP is Person B to me (but I still think Person A should get to keep it)

Lollypop701 · 22/05/2024 21:48

Person a had the poor experience and the voucher was an apology to person a for this. So it’s person a’s

person b was happy to pay for meal and was happy with it so no skin off their nose.

if I was person a I’d take person b for a meal tbh!

SilentSilhouette · 22/05/2024 21:56

If person B paid for most of the meal then person B should have it. It's a no brainer. If they want to split it or decline it then fair enough.

TheBunyip · 22/05/2024 21:58

Meh. Who even wants a voucher for the shitty restaurant? Why would you go back there?

PassMeTheCookies · 22/05/2024 21:59

It sounds like Person A paid for their own meal (with the deposit) and it was their meal that was the issue/exposed them to an allergen, so in that instance, it belongs to Person A.

However, if Person B covered the cost for Person A's children, as Person A, I'd feel uncomfortable taking it and not offering to B, given they were more out of pocket. I'd probably suggest to B that A and B go for a meal together using the voucher.

Itloggedmeoutagain · 22/05/2024 21:59

I wouldn't go back so it wouldn't make any difference to me

Roryhon · 22/05/2024 22:01

Person A did the arranging, person A was the one affected by the mistake, person A went to the trouble of complaining and person A was given the compensation. Nobody else is involved in this issue.. If person A wants to be nice they could treat the person who paid a lot of money for everyone- they could split the voucher and go for a meal together.

caringcarer · 22/05/2024 22:48

Wakeywake · 22/05/2024 20:48

I would say it belongs to Person A, but why would Person A even want to eat there again?

This. I'd not want to eat at a venue that served me with food I am allergic too. I wouldn't trust them.

Original poster
Whoswhoof · 22/05/2024 22:59

Thank you all. I am person A.

I was asking as I was surprised as when I’d mentioned me making a complaint to the partner of person B, her response was “oh good, maybe B will get some of his dosh back”

OP posts:
Original poster
Whoswhoof · 22/05/2024 23:00

For the record I am not keen on the idea of going back, it was once a favourite of mine but this massively soured my opinion.

I was considering giving the voucher however I was taken back by the comment so just thought I’d ask

OP posts:
thorneyislanddoris · 22/05/2024 23:06

Why did you pay £120, person B pay the rest and the other 8 people pay nothing?

The answer to this might affect my reply to your OP.

Dartmoorcheffy · 22/05/2024 23:09

If everyone else enjoyed their meal apart from A then A should get their money back.

StormingNorman · 22/05/2024 23:17

TBH I’m baffled you or anyone else here thinks you are entitled to keep the full voucher when you only paid a percentage of the bill.

hotdog5858 · 22/05/2024 23:26

I think B, who kindly paid for the majority of the meal. Would be a nice thank you and they paid for the meal.

ThirtyThrillionThreeTrees · 22/05/2024 23:33

Personal A £12 and £68 to person B.

Not sure £12 would get A far sp best give it all to B.

Original poster
Whoswhoof · 22/05/2024 23:53

StormingNorman · 22/05/2024 23:17

TBH I’m baffled you or anyone else here thinks you are entitled to keep the full voucher when you only paid a percentage of the bill.

Hilarious how the consensus changes once A and B are assigned 😂

I paid a percentage through the deposit, it was me making arrangements for a family members birthday. I.e booking, organising days and times to suit everyone, venue dressing, cakes etc. It was only me affected by the errors. I was essentially hosting. and was intending to pay.

B recently inherited a large sum of money so swooped in to pay the bill at the end as a gesture for their DPs birthday.

im not hard up so £80 wouldn’t really make a difference to me, or B. It was just a question of principle on the back of comment that came off very expecting. Anybody can have it I don’t mind 🙂 it is addressed to me though so not sure whether that will make a difference.

OP posts:
pizzaHeart · 22/05/2024 23:59

thorneyislanddoris · 22/05/2024 23:06

Why did you pay £120, person B pay the rest and the other 8 people pay nothing?

The answer to this might affect my reply to your OP.

This^

PeloMom · 23/05/2024 00:30

Person A. They went through the trouble of complaining and dealing with the situation

Fintoo · 23/05/2024 00:36

I think I would have offered it to B, given how much they paid. (I thought that before I saw that the OP was A.)

Guavafish1 · 23/05/2024 00:57

Person A .... as they were the party that complained.

However, it's under 10% of total meal.

It would be interested to know how much persons A meal cost. If its less than, then I would give some to person B

Bazinga007 · 23/05/2024 01:01

Neither. Why would you want a voucher for a restaurant with appealing service?
Better to get a partial cash refund and then A and B can go out to dinner together.

BaiIey · 23/05/2024 01:10

Person A was affected, no one else was.
Person A complained, no one else did.
Person A got a voucher, no one else did.

However, if you're not keen on going back it's a no brainer that the right thing to do is offer it to B given that they paid so much money and didn't have an issue so would likely go back.

Ilovelurchers · 23/05/2024 02:02

I was surprised how many people thought A, as when I first read it I definitely thought B, as they had paid so much more of the money.

Tho OP, you know the exact relative situations of the people involved (being one of them), the circumstances of the meal etc, so if your instincts were to keep it I still probably would.

But I did straight away think it should go to the person who paid the vast majority of the meal.

Willing to be told I'm wrong by the consensus, tho.

Theredoubtableskins · 23/05/2024 06:21

Ilovelurchers · 23/05/2024 02:02

I was surprised how many people thought A, as when I first read it I definitely thought B, as they had paid so much more of the money.

Tho OP, you know the exact relative situations of the people involved (being one of them), the circumstances of the meal etc, so if your instincts were to keep it I still probably would.

But I did straight away think it should go to the person who paid the vast majority of the meal.

Willing to be told I'm wrong by the consensus, tho.

But it’s not a refund on the meal. It’s an apology and compensation for serving A their allergen. It’s to make up for that and give the restaurant a chance to have the customer back and give them a better experience. Why should B get A’s compensation gesture?

unsync · 23/05/2024 07:02

If A's experience was so poor, presumably they won't be returning so have no need of the voucher. Pro-rata would be fairest way though if A does intend to go back.