To just want to put £10 credit on my EE SIM and be completely unable to work out how to do it?

[HelpMeHelpMyBro]

I have a dongle with an EE data SIM.

I top it up a couple of times a year when I'm going away somewhere without WiFi, I've done this for maybe 5 years.

But this year I cannot work out how to do it, I swear they've changed the website.

All I can do is subscribe to a monthly plan but I don't want that!

Can anyone less stupid than me post an actual link to the page where you add credit?

I've googled instructions but they all tell me to select options that Do Not Exist, I leave at 7 tomorrow morning and I'm about to lose my fucking marbles over it!!

Anyone? I actually think it's not possible at all which is ridiculous but I have tried everything and the option just isn't anywhere!

https://ee.co.uk/bills-payments/mobile/fast-payment-payg

Does this work? I don’t have a payg number to test it on

I have a mobile internet thing I have had for ages that I top up for 90 days a couple of times a year when I can see myself being away at places where tethering through a phone or using hotel internet is not going to work for me.

Every time it is headbanging, despite notes.

First go to EE and top up, however, then add dongle and convert the top up into a data allowance.

I am convinced it's impossible. I tried to do this for my sons phone and ended up in a pay monthly. Maybe they do it on purpose.

Thanks, that's what I always used to have to do and it was a faff but doable. Now, I can't even top up. Pages are unavailable, options have gone. I don't know the phone number for the SIM and it's in a dongle not a phone so I can't find out by phoning 150, I can't seem to do anything!

Posting so if anyone has the answer I will see it. My brother bought my mother (91) a very simple mobile phone last autumn and I have been totally unable to see how she can top it up without signing up to a monthly payment. She doesn't need it! The phone is purely for emergencies. It does calls and texts only so no data needed. This is O2, not EE - are they all doing it?

I think there is a way you can find out the number if you plug the dongle in to your computer

I last did this in late March using a Windows laptop that had never been connected via the dongle before. After topping up an amount on EE (think it was anonymous top up to the number of the dongle) I then had to dig down to autorun via the device. This led to a connection to EE via a web page where I could convert the credit into an allowance. Buy data was top right on the page according to my notes.

There may be easier ways...

I am starting to think this is the case. You just can't top up as and when anymore.

How did you find out the number of the dongle? The SIM was there in my EE account registered to my name last year but now doesn't seem to be, and I can't work out how to find out the number to do an anonymous top up!

Put the sim in your phone?

my daughter has an ee payg phone and I tried to top it up last weekend and couldn’t - I thought I was just having a mad moment but reading this it seems not!

I can't, my phone is locked to another network.

What did you do in the end? Or did you give up...

I found this about how to find the dongle's number
For your router's mobile no. either:

1. Look at top of http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see data & credit status.
2. If it is able to send texts, text NUMBER to 150.
3. Look in its System Settings for its MSISDN

Them this link posted earlier should let you top up?
https://ee.co.uk/bills-payments/mobile/fast-payment-payg

I can't connect to the dongle by wifi though, it's got no credit so there's no data and therefore no internet connection...

I gave up 😆 she doesn’t really NEED credit as she mainly uses WA on WiFi. I hope you work it out!!

Well, I can connect to the dongle but it just has an exclamation mark next to the wifi signal and says "internet not available".

Can you access its system settings?

I can access the dongle settings via the TPMifi app, but that doesn't show me anything at all relating to the EE data SIM?

Not sure how up to date this is

1. Logging in to your MBB router at http://192.168.1.1 with username/pwd as "admin"/"admin" or with the password found under the battery cover. Then look under the System Settings. It might be called "MSISDN" there.

I know how to top up the dongle because I have noted down the number. Back when you were at insert the sim stage ages ago the number would have been with it in some way. Not sure what you can do.

I'm not an expert on any of this but I do have two elderly relatives I top up phones for (not dongles) and know that anonymous top up works on both 3 and EE. All the time the networks try to push you to sign up for more. These are old people who just have phones for text messages and as an emergency lifeline. They are amazed that the weather forecast appears on their phones too. They are both anchored in the 20th Century. Possibly the 1960s. The mobile networks and devices are not for them.

This is clearly my mistake, to have assumed that registering the SIM in my EE account meant I didn't need to keep a paper note of the number too!

EE customer services might be able to help if you used to have it logged in your account? I’ve found them very helpful on the phone before - not time what are the call centre is open until though