Would you say something to this person?

[ThatsendMum]

DD has support sessions with a specialist company funded by DSA/DFE due to her disability. This particular session is related to her Autism and MH and wellbeing. I have seen the bill for the sessions and they are not inexpensive (I think £70 an hour).

A couple of weeks ago they changed the platform they were using as there had been issues. It is meant to be a live 1 hour video session but dd has been struggling recently with selective mutism and now types on a live chat rather than video talks now due to her issues. Since then the person clearly does not know they are not on mute.

Some of it is stuff that is not major, letting the cat out, chatting with her husband, chatting with her cat and dog, making a cup of tea etc, whatever.
The biggest issue however is every time she sits back down to read and respond to DDs response she does so with huge sighs and huffs.
I get that part of her job is to encourage dd to go out and join clubs and activities etc and that is something DD really struggles with so is not keen to but while I acknowledge it is annoying if you are trying to get someone to improve and they will not it is frustrating, a lot of her job is actually to make sure dd is coping ok with her study and coursework and is okay with her MH in general and how they can help her with that.
DD is getting quite frustrated by it and wants to stop her support as a result.

Would you say something?

I would say something and I would also request a new person. How on earth she hasn't realised she isn't on mute is beyond me. Also, if you are paying £70 for an hour of her time, that is what you should get. She should be focussing on your DD, not chatting to her husband! She could easily miss a message etc.

I think perhaps your dd is right and should stop support with this person who clearly isn't being appropriate. Am I right in thinking she is a trained specialist who you are paying £70 to? It's your dd's time and money she is wasting. She shouldn't be away from the computer that much surely. Get a new support.

I would say something. If you don't feel comfortable saying it to the person themselves, then speak to the provider/person that arranged it.

What your daughter is hearing isn't conducive to building up the type of relationship that I would think was needed for your daughter to have trust and confidence in the person she is supposed to be getting support from.

Her focus should be on your daughter and what she is saying (either through video talk or live chat) which it doesn't sound as if it is. Your daughter has noticed that and isn't getting the support she needs as a result.

I know it can be easy to not be on mute when you think you are or vice versa, but from what you have said it isn't a one off, and so isn't very professional, and the person providing the support needs to be aware of that, and the negative impact it is having.

Hopefully the support can be swapped to someone your daughter can build a better relationship with.