To report unprofessional carer to manager even if it means dd has no one

[Noteverything]

Dd has a care company come in to the home six day a week due to asd and mental health issues. She has a carer who’s growing more and more unprofessional by the day these are a sample to texts. One of them they were at mental health group the aim of him being there is to help her engage in activities etc as you can see he obviously wasn’t. The second was of him saying about a service user dd also knows which again is unkind and unprofessional. Unfortunately I doubt they will be able to find someone to takes his hours especially quickly Aibu to say he can’t come here as no point in him even if she doesn’t get anyone else?

He is the text bubble in white.

YANBU. What a nasty message for you to have read in reference to your DD. I am wondering though how you ended up with a screenshot of his text though?

Sorry the message was to be dd about another service user he used to have shfits with that dd knows but either way it’s extremely unkind to me. He’s also said stuff about this other person being attention seeking etc which dd then obviously thinks he must think of her to as she struggles with similar things. He’s also been known to when dd is struggling with such things say don’t be like x one of dd’s friends who also struggles with mental health.

She screenshot them to

What is the context of these messages and how did you obtain them? I'm not questioning your motives and I don't think this person should be in support work with that attitude but if these are revealed you'll need to release source etc and they may dispute etc....these types of people tend to make things hard.
I'd would request another carer as soon as practicable and also report the conduct, as they should work to certain standard within contracts and (in Scotland not sure about England) their registration.

Have just read your responses. Your daughter should request another worker, she doesn't have to give a reason but could just say it's a personality clash or similar.
The owner of those messages should also consider reporting/ requesting a change.

They are between my daughter and him. I’m aware he will make things difficult and he tells lies eg he was leaving early when dd raised it with her social worker and the manager he lied and said he had done it once. He will always write he left at four end of his shift even if in some cases dd hasn’t required support in the afternoon and she’s said it’s fine for him to go at one for example as obviously she understands their job is hard but at times he’s made her feel bad eg saying I don’t get to be with my family so making her feel she has to let him go early.

I think it’s difficult to place him with services users as a lot find him difficult. People have said they don’t want him and the manager has told they have to keep him.

Nope this is not on, he is getting paid and that service is being funded. I'd suggest you start keeping a diary and sharing this with social work. This is not in keeping with the service agreement regardless of whether your daughter has said go or not. He should still report this and not give the impression he is working. He could go and cover somewhere else etc.

A support worker should NOT be telling the supported person how their work is an imposition on their lives (shift work etc can be difficult but perhaps they should consider a different job).

This can also be reported to whatever the registration body is relevant. In Scotland workers are registered with the SSSC for example. If the is what has happened then there could be a fitness to practice investigation...not sure rUK, but a quick search would no doubt tell you. Also your Local Authority will have a complaints procedure/service concern route for this type of thing. Again, the social worker should assist with this.

Thank you replies. He’s also told her that he has debts as she cancelled a shifts in advance she was doing something with family as they still get paid as the company say they need 24 hours notice which is fair as obviously if someone’s prepared to go to work the. They should be paid but to encourage someone to waste social cares money by not cancelling when they know In advance the shift isn’t needed is wrong.

I guess he wants the money for the full shift and not have to work for it!

Yes but his contract and pay is not the service users responsibility. The provider will be used to people cancelling/rearranging for a whole host of reasons, but usually they are still paid by the LA as there is a set agreement say 10 hours a week, that's why the LA will be interested in what is actually being delivered and that is is actually benefiting the person.