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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To be so bloody frustrated with my local tesco

1 reply

LoftyTurtle · 29/04/2024 16:59

I'm having a bad day

There is a man who works at my local small tesco. He has some kind of learning difficulties/additional needs. I'm very pleased that he's been encouraged to have a job, it's great for him - but I'm so bloody frustrated because the rest of his employees just don't support him AT ALL. He's not capable of doing every aspect of his job the same way his colleagues can (I'm not trying to be rude, it's just factual - he can do plenty of things, simple tasks etc, but struggles with some tasks). For eg, he can work the till, but anything complicated/unusual and he needs a colleague to help him, so he may struggle with someone sending a parcel or if an items barcode doesn't scan he won't know what to do. My issue isn't that he struggles with this, he clearly has learning challenges and is working to the best of his ability, my issue is that his colleagues don't seem to notice and/or care if he's struggling. He is not good at communicating/is more or less effectively mute, yet his colleagues will just pretend not to notice if he needs help with a customer and just ???let him flounder???. They'll put him on the till (alone) and he'll for example get stuck on a particular customer because they have an unusual request, and then the queue will just back up and up and up until finally someone comes over and helps him serve the customer with the problem.

I don't really know what the point of this post is, but I'm annoyed on his behalf because he visibly gets flustered each time he's let down and I then feel very rude as I have the choice between 1. Wait 5min for one of his colleagues to organically come and help him or 2. Call someone over myself to help, which feels like a dick move and infantilises him!

Ugh

OP posts:
ImCamembertTheBigCheese · 29/04/2024 17:03

I'd send your feedback to head office or whatever Tesco have. It must be awful for him that he does to have attentive colleagues.

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