Ok so about a month ago my husband ordered an item online. It’s to do
with his hobby and he’s always ordering then changing his mind, it’s the wrong size, not quite up to standard, often sends things back. It’s infuriating but he rarely has any issues and some of the sellers he uses often and they know him so he says it’s not a problem.
This time it was from Amazon from a seller he hasn’t used before. When he received the item he wasn’t happy with it so wanted to send it back. It’s my Amazon account so I had to ask for refund, they send return label and you can send back via courier or post office. This was about a month ago.
On that particular day that he wanted to post it back we were quite busy, internet was playing up in the house, I couldn’t get my emails to update so didn’t receive the returns label. We went out anyway, I kept trying with 4G, still no email, sat in car outside post office. Amazon website was also down (sometimes you can get label from there). Husband impatient, insistent he wanted to post it then and there. He thinks it’s me who is messing around or not doing it properly despite the fact I’ve sent back countless items for him before. Rather than just wait and come back later when able to get label, he decides to just pay to post it back using what looked like a return address on the package. Does he bother to get/keep proof of postage? No. He never does.
Anyway here we are a month later, no refund. I’ve sent various messages to Amazon but they asked for tracking number which we didn’t have of course so they closed down the query. I’ve tried to explain we didn’t use the return label, can they please check with the seller? Although we don’t have proof of postage I sent screenshot of bank statement indicating payment for postage although of course this doesn’t actually prove that’s what we paid for! Various messages later, get another email again yesterday asking for tracking number and have to tell them again I don’ t have one. I know they will close it down again. I don’t seem to be able to message the seller directly.
My OH keeps going on and on about it asking me to try various things to resolve this but I’m getting nowhere. Amazon don’t have an email address as such, their messaging service is getting me nowhere and I really really don’t want to phone them because what do I say? ‘Er, we sent back this item, impatient husband couldn’t be bothered to wait for the proper label and we’ve no proof of postage?’
AIBU to just refuse to deal with this any longer on the basis it’s his stupid mistake? And tell him to get his own Amazon account lol