To ask for a refund of my postage?

[BebyDuc]

Bought 2 items from an online shop.

1 toy for £20.
1 keyring for £5.
Postage was £4 but I couldn't find the £20 toy anywhere with free postage or locally.

Amazon had the £5 keyring with free prime delivery but I decided to get it from other retailer so the delivery is grouped together.

Just got an email saying £20 toy is OOS and being refunded.

So I've paid £4 postage on a £5 keyring that I could have gotten from amazon for £5 same day free delivery.

AIBU to say I want a refund of the postage or even the whole order cancelled as I'm not paying £4 for a keyring to be posted?

Of course. Just cancel the order and ask for a full refund.

I think you can ask for the lot to be cancelled, but I don't think you can't expect just the postage to be cancelled. They shouldn't have to post to you free of charge because you seen it free postage elsewhere.

They've got back to me.

They can't cancel the order. It's too late.

They won't refund postage.

But I can return the keyring. At my own expense. So I lose postage twice on a £5 item!

Can you refuse delivery when it turns up?

I think even if it was returned they would only refund the price of the keyring. Not the postage.

https://forums.moneysavingexpert.com/discussion/5671013/claim-your-original-postage-costs-back-as-well-as-your-refund

Technically ALL retailers should refund standard postage costs when the whole order is returned. Enforcing it, especially when it’s for a relatively small amount is a different matter of course and some retailers rely on customers not making a fuss.

If you could refuse delivery it would be sent back to them without cost to you and they SHOULD refund it all.

It annoys me when companies say they can’t cancel if there is a problem their end. Obviously these things happen and no system is perfect but there should be an option for them to cancel in that case.

But surely the £4 postage was for both items, so the keyring won't cost them as much to post out. Point that out to them and tell them to refund the difference. To be fair, there will be some postage costs as it's not their fault Amazon do it for free, but it won't be as much as for the toy AND the keyring.

A small parcel is a small parcel. Or an order under a certain amount/weight is the same price whether it’s a keyring or keyring plus toy. It won’t be any cheaper for the seller.

BUT, they should be cancelling and refunding as it is their issue with stock that has caused this. Keep on at them to have your postage returned.

I kind of understand that much, but surely a toy and a keyring will weigh / measure quite a bit more than just a keyring. I know at Christmas when I take things to the post office, the fee is based on the weight. But maybe it's different for businesses, I am not aware and apoligies if it's different for them.

@BebyDuc what was the toy?

It was a large funko pop. Not one of the little ones but the big giant ones.

And a tiny funko pop keyring.

You can try however I paid for next day delivery and the company didn't send it next day but 3 days later I emailed them to ask for a refund and they ignored me 😂