I got a pillow delivered instead of a mattress from a well known online mattress company - happy to name but I don't know Mumsnet policy on outing companies. I tried to refuse on delivery as I obviously knew straight away, but driver refused to take it and insisted I take it. Company did then send mattress a week later, I stayed in a second time, whilst I was relieved to get mattress, this time driver never buzzed up and left in my lobby, so I had to move it up floors to my flat myself. This was disappointing.
Company then use a different delivery company to pick up the pillow they now want back. This company in daily Whatsapps is threatening to charge me if I'm not in to sign for pillow. And they only offer a day, rather than a time slot. The mattress company via email confirm that I can leave it outside my front door as I tell them I can't stay in a third time, you only get time on day. Anyhow, the delivery company want a signature so they don't pick up pillow even though I left it outside my door on chosen day.
The mattress company want me to re-book another time slot/day. Telling me I don't have to sign for it. The delivery company offer no space for detail or feedback and are still demanding I stay in to sign. Ie neither company is in communication with each other.
I'm genuinely surprised that the mattress company thinks so little of people's time. I would prefer to walk to post office than face a delivery company threatening me with charges. I don't know my rights. I have no desire to keep this pillow, hence I initially refused to take it but I'm sick of emails and whatsapps over it too. I don't want to ruin my credit rating or be sued/face charges. But neither do I want to give any more of my time waiting in for this @£$*** pillow to be picked up. So, I'm tempted to say - enough - AIBU? And it's got me thinking how we value goods over people's precious time or peace of mind.