Customer’s absurd suggestion

[Auburngal]

Customer is one of those who insists on going to us when it’s extremely busy. As per usual we are short staffed - which is the case for many retailers. Again it’s because staff leave as fed up with the rude and aggressive behaviour from customers. In fact - some customers are bullies. As when they shout at me, I get the same feelings that I got from bullying at school.

She suggested that we should be on call on our days off! What a bloody ridiculous idea! I want my days off to relax etc. If any retailer had this option- no one would take it up!

You don’t do it on purpose?

You literally typed, “When I see the queues at checkouts and kiosk are large, I can go into the walk in chillers as I can’t hear the tannoy! “I’m sorry I was in the chiller”

So yeah, one of the reasons customers are frustrated by long queues in your store, is because you’re skiving.

@Auburngal I hadn't realised you were the same person on numerous threads on this same subject.
You clearly hate your job.
I understand that - I did retail for 20 years and mostly hated it. It made me depressed and I came close to a breakdown.
You need to get out. You need to leave that job for the sake of your mental health.
There has to be other jobs out there.

Honestly, the way people carry on you'd think that people were suffering from life changing and traumatic injuries or dying from it taking them 10 minutes longer to get round Asda than they'd like or if something has been discontinued or is out of stock.
It might be irritating and annoying but it does not warrant the behaviour that's being dished out on a daily basis towards other people. A bit of a grumble or an expression of disappointment is a normal and proportional reaction, being personally offensive, shouting, humiliating and belittling people and being verbally abusive, being (or threatening to be) physically aggressive is not - and although some will say that those are in the minority, there's a reason that employers such as supermarkets are spending out on body cams for their staff and there's posters just about everywhere you go stating that abuse won't be tolerated, it's increased and is still increasing, but sadly it's socially acceptable to behave that way towards someone in a shop or similar environment, people feel perfectly entitled to offload their frustrations onto someone else and walk off feeling superior and 'I showed them!'.

Being on the recieving end of that day in & day out is soul destroying , it's hardly surprising that spending a lot of time in a negative atmosphere creates negative feelings in the person in the midst of it. And then being told that they should be better and not let it affect them - not for the most part for their own mental health - but for the customer 'experience', just adds to that.

The main issue ime is the out of proportion reactions to things that aren't dangerous, they're not life changing and traumatic events, they're not greatly detrimental to quality of life but people are responding as if they are and then directing their feelings towards someone they perceive as not being able to react in kind.

Bravo @Maverickess - if the customer shout at staff when their paper goes up by 5p and think its the end of the world. how do they cope when they or a loved one is diagnosed with cancer and its untreatable?