To think I should be able to request repeated prescription after 5pm?

[dullestofall]

How crazy is the NHS getting?

• I usually request my daughter’s (16) repeated prescription through my GP surgey app.
• I have just tried a few minutes ago but the app told me to try again from 7am tomorrow as it is now outside openning time.

In addition

• I can’t use my NHS app because the prescription is for my daughter who is now 16 - I can’t link her medication on my NHS app - fair enough - I might just need to keep trying to convince her to get her own NHS app (thoughts and prayers) she is a ND and still relies on me a lot to manage stuff

But the point is:

• Shouldn’t an app work 24/7?
• So ppl can request prescription at any time and the request then sits there for a human to process it once they get to work?

Am I missing something here?

Ours has online forms for everything and is only open from 8am - 4 pm. I understand it’s because they have to review all the forms on the day and if people filled them in with urgent requests after hours these would build up so at 8am the next day there would be a whole load of forms to triage before they even got onto that days requests. It would become unmanageable, given they are short staffed and have more patients.

I can order mine at any time .

If you have any meds, Oder something for yourself, then order her needs on the message part. That’s what I do.
ie. I’ll write,

“please order all meds (or I list them) for Mr Dh (dob ) as well as my meds (or I ask them
not to order my meds).

Also, please allow 48 hours for gp
to process your prescription request, and another 48 hours for pharmacy to get it ready.

For appt requests, I usually get a message saying it will be looked at within 48 hours, so
you know it may not be looked at that day (although usually is).

Someone IS monitoring it all day - that will someone’s actual job.

She needs the app on her own phone at 16 to do it herself.

if the app worked 24/7, there would be an AIBU because someone didn't read the small print that stated it wouldnt process until 7am and they waited outside the pharmacy for 18 hours and died of hypothermia.

People are stupid, people do not pay attention, apps have to cater to the weakest link, hence its not availableafter pharmacy shuts. Simple as...

many surgeries have one person working in an admin role each day. They aren’t sitting all day watching every request!

@ddullestofall sorry that you're having a difficult time trying to order your DD's prescription. I think that the receptionist may be confused. If your DD is ND and relies on you to manage things, then you are classed as her Carer, no matter what her age.

You can register as her Carer with her GP. I think I just filled out a form and am now registered as my DD's Carer.

This will enable you to link her to your account, and manage her appointments and prescriptions.

I was a prescription clerk. We had many sources of ptescriptions requests - app, email, paper requests, nursing home requests etc. You just ploughed through them, and if busy, may not see them for 24-48 hours.

Then the gp or prescribing practitioner had to approve and sign them off, which could take a further day.

Being hurled abused on a Friday when someone needed a contraceptive they’ve just ran out of wasn’t unusual, when I said I couldn’t guarantee it that day. Surely they must realise their packet was nearing the end, and then think
to reorder it!

If you can register for her on the NHS app- and then you can order for her - it's tricky once they are 16 and Gillick competent

Because it is a prescription request it is most likely because of the GP working hours. Just because something is on repeat doesn't mean it automatically goes to the pharmacy when it is requested. The GP will still need to check it's within the time frame for the medication ( ie not too soon since the last request) and then sign it off when it will then go to the pharmacy

I never said I expected the medication to be ready as soon as I finish my request and for the pharmacy to be open.

I just wanted to do the request and get the prescription whenever ready.

Someone upthread expained about liability and it makes sense.

no one has a job to sit and watch a screen just waiting for something to be submitted. That would be extremely inefficient; more likely there will be a monitor that would be triggered on submission or more likely a ticket would be created that would go into a queue that anyone responsible for the service would pick up in order of priority (depending if priority had been set as time of submission or any other criteria).

I wonder if we go to the same drs. Ours has this exact message too! Its so bizzare.

You should be able to put in repeat prescription requests 24/7 and it just gets dealt with when the surgery opens@dullestofall !

Nope, no trigger or flag, but a long list of requests which you just ploughed through. Where I worked, you tried to do the prescriptions in the order they were received.

People would write ‘urgent’ on the request but this became meaningless. Urgent could mean they’re run out, or needed it by the end of the week.

In most surgeries, there is one or two people who’s job it to process prescription requests, check they are not being ordered too frequently, send out medication review invites etc. and forward them to the gp/prescriber to be signed off. There can be over a hundred a day processed.

Also, some people think that ordering via an online service , such as Pharmacy 2 U cuts out the middle man and is quicker. These requests still end up at the doctors surgery and has to be processed in exactly the same way as a paper requests handed in at reception.

YANBU that’s ridiculous it’s an app you should be able to order your prescription when you want to not during certain hours. I was able to order my repeat prescription on Sunday night and it was accepted on Monday.