Was the waitress rude?

[Totreeornottotree]

This morning at my gym I went to the restaurant to order breakfast. I ordered an omelette with spinach and cheese, I dieting so I asked for the cheese on the side so I can add the amount I wanted to the omelette rather than not know how much is in there. The waitress then chuckled to herself at my request of cheese on the side.

I was then asked if I'd like regular chips or sweet potato fries with it, I asked if I could have toast instead please? She laughed again and said to her colleague "oh the chef is going to love this order eyeroll can you make sure he knows please"

AIBU to think she was rude? If you rrally must mock my order please do it after I've paid and left the bar and can't hear 🫠

Imagine wanting toast at breakfast time. Shame on you OP.

YANBU she was rude! Especially as it's a gym restaurant. There must be loads of health conscious people requesting changes to everything.
I'd complain.
@chattyness As a former service staff I get that but we should have enough self-control to wait until the customer is out of sight!
And, no offence, but a gym restaurant is hardly a place for fine cuisine. I bet most of it is ready-made anyway. Don't see why the 'chefs' would be so up their own arses.

Maybe. She's ordered a cheese omelette without cheese and chips without chips. Of course it can be accommodated but suspect an order of a plain omelette and toast at the beginning would have made life easier for all.

I'm also former waiting staff and yes you should have enough self control & I but not everybody can especially if your the nervy type or ND or just inexperienced.
Yes most of it being ready made could easily be a part of the problem, it's could be a ready made frozen omelette in a bag with the cheese already in being heated up by a "cook" instead of a chef who has no idea how to make the real thing. I had that problem as a customer at a little chef many years ago, they didn't have any omelettes left and couldn't make them from scratch and the toaster had broken so I couldn't have toast. I asked can't you just pop the bread under the grill bread and the reply was huh ? We left without breakfast.

I am also ND and it's just not acceptable. I understand that we have a shortage of frontline staff and public behaviour is worse but that doesn't mean waiting staff can be outright rude. A sour face, surliness etc fair enough personally I don't expect people to be bouncy and cheery.
But there are no excuses for not just trotting out a stock phrase 'I'll see what I can do' instead of opening your mouth and commenting. Or even rolling your eyes it takes so much effort and is deliberate. I don't see what 'experience' is needed surely it's common sense! As a 16 year old in my first waitressing job I'd never have said anything like that.

If it can't be done say no. No need to comment.

BTW there are plenty of Amazon warehouse jobs which are well-paid, not public facing if people feel like they can't even trust themselves to have basic courtesy then do that, don't be front of house. Or be the erm 'chef'.

If you're on a diet just have a plain omelette and no toast...

I agree! It was another poster who said “neither of them came out well”

No she ordered a spinach and cheese omelette but wanted the cheese on a plate on the side rather than cooked into the omelette. Any chef or waitress fainting over the thought of this is in the wrong job

I think you were a bit demanding tbh. She should have said no sorry we cant do that. Menu only. Thats what I would have done if you werent a regular customer.

If restaurant policy is menu only then of course you have to do that. But if it’s not, then why would you? That’s bad service. And also stupid. Alienate customers for what? Because the chef can’t handle an omelette?

Why? Why make life difficult for a paying customer? She’s only asking for an ingredient to be put on a plate not in the plan. Hardly demanding.

God some people have really low expectations of what they should have in life don’t they!

I avoid ‘menu only’ places like the plague. It means everything is pre-prepped and microwaved in they can’t even exclude one ingredient.

These drama llamas telling OP SIBU would hate me - I have my steak ‘very rare, between blue and rare’ ask for dressing on the side (I hate wet leaves!) and often ask for adjustments. I wouldn’t take shit off a member of staff who dared roll their eyes either over a minor adjustment

She was unnecessarily rude, imo. Having been a waitress/worked in a cafe/restaurant in my day, you are supposed to offer customer service, not snark. Bonkers offering chips with breakfast-presuming you’re not in the US? I think I’d have told her she was rude and would have cancelled my order. Very unnecessary, imo.

no it isn't but toast is an easy sub and regardless I don't need comments from the waitress.

I would say the waitress in this instance did come off as unprofessional, but not really rude.

I don’t know if you have ever worked in a restaurant, but ultimately it’s the chefs that are in charge. Of course it’s perfectly fine to ask if some tweaks to be made, within reason, but ultimately the chef has to agree to it. On good days a chef will agree, on bad and/or very busy days tweaked requests can be met with resentment and irritation from the chef, and unfortunately it’s the waiting staff that have to take the brunt of a chef that’s in a bad mood, and who refuses a request.

why?

I think having to have cheese on the side because you're on a diet is extreme.

Your request for toast is fair enough

I was wait staff for five years and sorry but I would've thought the same thing. I wouldn't have said it out loud to be fair, but I would've thought it.

You changed the entire meal, basically. I'm assuming you've never worked in a kitchen.

The onus isn't on the customer to make life easy for the staff, though.

If the restaurant isn't capable of such minor tweaks to an order then they're not very good imo. But in any case the waitress could have told OP politely if her requests could not be met. Rude and unprofessional.

Is like you've said you don't trust the chef with the cheese - I agree

But it's not a minor change and this shows you haven't worked in a kitchen before.This isn't a Michelin starred restaurant, this is a place where probably there was a spinach and cheese omelette mix, ready to be poured into the pan, and with the OPs request the chef now has to massively dick around

ive worked in a kitchen and putting the cheese in a little ramekin rather than in the pan is absolutely not a big deal.

So an update on the omelette scandal, the menu is one where you choose an omelette with 2 fillings of choice. So wouldn't be premixed and should be easy to put on the side instead of into the pan.

For those saying order a plain omelette, I didn't want a plain omelette?

And for the poster who said I wouldn't unless you were a regular customer - I am a regular customer. We're members at the health club and it's a bloody expensive membership 🤣 not that it makes any difference.

Maybe asking for the tweaks is annoying but I didn't feel I was asking for a complete menu change. Same ingredients for the omelette and a substitute of toast for chips.

This!

Also I don’t think even the grubbiest of places have pre-made spinach and cheese omelette mixed. The spinach would be soggy as hell.

Why are people talking like this is a massive ball ache for a chef. It’s eggs whisked and Thrown into a pan, not a fucking soufflé 😂