Ever reported an employee grievance in a bank?

[AlwaysWrking]

Hi,

I am a long term member, but opened this new account as sensitive topic for me. Has anyone ever reported a grievance against their manager in a bank. What was the outcome? Do you think the process was fair or did the bank just protect the manager? Thanks

did you just post about reporting to manager you have a grievance with?

No I did not. That is another poster. Different people do post about similar topics, I guess.

Private companies are often keen to listen if the grievance could be reputation-affecting and if it could get escalated to an ombudsman - see here https://www.financial-ombudsman.org.uk/consumers/how-to-complain

However, I haven't reported a bank personally.

Are you able to give more details about what the issue is?

Not the manager but an employee who gave me wrong advice and I ended up being absolutely grilled (well threatened) by the fraud team. Bastards. I had worked in banking for years and needed to confirm certain rules (as I’d been out of the industry for a few years).

I was so angry I ranted at a manager (she started being very aggressive with me then at some stage realised I was correct) for a good while and told her to listen to the recorded call and asked for their complaints procure.

They then send me a £££££ hamper with a grovelling apology. I told them to shove their account. It was actually very upsetting and stressful - otherwise I would have reported them.

Ask for their written complaints procedure (I think you have 6 months to raise a complaint).

I've been involved in many grievances in a number of different organisations, including banking. TBH, even when the employee wins, they always end up leaving soon after.

Unless it's something that will come with financial compensation (unusual) I'd try very hard to resolve the issue informally before raising a grievance and also probably expect that ultimately your best option is to leave.

HR act for the company and will do their best to protect it.

who are you in the equation? customer, manager or working under manager?

Ex customer!

Ohh I think I've misunderstood - is the OP an employee wanting to report a workplace manager? Apologies if so.

utterly different process for a customer complaint versus an internal grievance

I am the employee, wanting to report my manager. I know it is not ideal but the relationship is just not working. I am bullied and being managed out.

Document every single thing with dates and times, and keep every bit of evidence that you can. If you do raise a grievance, you can ask if someone from outside your branch does the investigation.

I don't work for a bank, but am in financial services. The bigger ones tend to have fairly robust policies.

My advice, if you write the letter, is to be specific - date and time of incident, exactly what happened, any witnesses, the outcome as in the effect on you or your role.

It's also helpful if you have some potential solutions to any of the issues.

I would also suggest that you speak to ACAS for advice. I've found them very helpful in the past.

Oh, and I won 2 grievances, and changes were made. All is good now.

DS raised a grievance becuase he was being bullied. He absolutely was being managed out (he wasn't wrong, but he'd been "difficult".).The company supported the manager, I suspect becuase he was doing what they'd asked him to do by managing out DS.

If you are to raise the grievance, they key is to be clear over what you want as an outcome. You'd probably be better off drawing a line under it and finding another job though.