Hello everyone
I'm after some advice with issues of window installation.
We had 10 windows and 3 doors fitted in October 2023. We had really bad issues with the French door fitting. They ripped bedding, blood over my children's bedding, they used my brand new shark hoover to clean dust and rubble, screws and other fittings and it has lost suction since. The fitter was sacked and another had to come and try and salvage the fitting. The company reduced our bill by £400 to cover the cost of the hoover as it invalidated our warranty (£14000 bill).
Since then we have had issues with 8/10 windows- they haven't been sealed, they are bowed and drafts. The child locks were not working and have had to be moved, leaving holes in the frames. These issues were all reported January 2024. They said it was a manufacturing fault. The manufacturers visited and said it was fitting issues. We have had someone from the company come and sort the issues but they are still not fixed. They have been out 8 times since the issues with the French doors.
We have received emails which are passing the blame. They came Saturday, we realised Monday morning the windows are still very drafty. We informed them and they said they will arrange a date, we are still awaiting a date.
We aren't really sure where we stand. The window frames look terrible.