To think that this wasn’t acceptable by the doctor?

[Notreallyon]

Baby DD was unwell so managed to get an appointment but it was at 4 - find. Had older DD with me too age 3. The doctor was late and at first it was fine, had some colouring and toys. At 440 DD1 needed a wee so I briefly explained to the receptionist. Came out and of course we’d been called in. (We were about two minutes in the toilet.)

We ended up waiting for an hour and a half. I know they were running late anyway but given we’d waited forty minutes AIBU to think they should have waited two or at least seen one patient then us?

At that time in the morning patients are assessed by priority so others may have come in more severe conditions.

what did the doctor say when you asked their thought process?

It wasn’t the morning.

I would have thought they could see the next person and then you. But I don't think doctors actually want to be bothered seeing patients any more.

Why didn’t they just see you next? They took someone while you were in the toilets, but why not just take you next? You told the receptionist.
They were running 40 minutes late and you had a baby needing to be seen… so they punished you for going to the loo by making you wait another 40 minutes again instead of just taking you next?

I’d be making a complaint to the practice manager. And I don’t usually complain!

Maybe ask the doctor in future

I know, I was really annoyed, and I never normally get annoyed. I don’t even think it was to ‘punish’ me, it was just really badly organised. I know by that time they will have a build up but I really think it wasn’t dealt with well.

How? In our GP surgery, you can’t get through the doors to the hall where the doctor’s rooms are without the receptionist in the waiting area opening the door for you. So you can’t just nip in and ask the doctor… you have to get past the gate keeper and can’t until they call you and allow you.

Why didn't you say something to the receptionist. I always query appointment times if I see people going in before me who have arrived later than me. You can ask in a polite way.

I did.

What explanation did she give?

The usual. The point was it didn’t result in us being seen any sooner.

I think they forgot you and then for whatever reasons couldn’t/wouldn’t sort it out. I had similar years ago but for me not a dc. In my case I stayed in the waiting room for over an hour…when dh went to check they accused us of not checking in…
We had checked in otherwise we wouldn’t have known which waiting room to be in. At that time there were one or two not very helpful receptionists at our surgery, they seemed to take pleasure in this type of ‘confrontation’ (they were quite abrupt to our polite enquiry)
I hadn’t wanted to ‘make a fuss’ but after an hour assumed something was wrong.
waited almost 2 hours.
hope your dc is better?

Thanks, just a virus but best to get it checked. Our doctors isn’t the best in all honesty!

If the Dr was running late due to workload every moment counts so they would have to move on unless the receptionist could have smoothed it over and just said ' she's on her way ..) as surely the Tannoy works in the loo and two minutes is nothing- so sounds to me like the receptionist told the Dr you weren't ready and so the Dr moved on to the next. Which is a pain as there's a five minute prep bringing everything up on screen for you pre appt which would be wasted .
It sounds like they did fit you back in on the bed rather than last pt
I wouldn't have said anything as two minutes shouldn't have delayed your appt elderly people can take several minutes and the Fr would be looking stuff up

So pretty sure it's the receptionist fault or just how it was communicated

When she got into the appointment with the doctor she could have said ‘apologise for missing you calling us in earlier as we were in the toilet with the little one. How come we ended up having to wait so long?’ And you’d have got an explanation rather than posting about it online and moaning

The doctor knew where we were.

Besides, I know what the explanation was. The explanation was the doctor decided to see other patients. I’m asking if I’m unreasonable to be pissed off, not asking what happened!

Yes you're being unreasonable.

YABU , the doctor was under extreme pressure with a late running surgery, he didn't want to play patient tennis!

I’ve had this with patients I take the next one if they are there, then would have taken you it’s just a swap but to leave you sat neither 40 mins with small children was rubbish when you’d already waited for ages.

I went once with my asthmatic son (exacerbation)and had been directed to practise nurse and she said she couldn’t see us but gp could but we’d need to wait, we’d already waited and son was getting a bit upset by this point, he has autism and struggles to wait and doesn’t like the drs surgery so I did have to say to them if they could squeeze him in and for anyone else I’d happily wait but it was the receptionist mistake, thankfully they are really accommodating.

I would do the same as you... children always need the loo at the wrong time just like babies are always late for their 6 week checks as they decide to explode their nappies just as mum, already frantic with a new baby, leaves the house. I'm a mum I get it. Saying that I've never in 30 years run 90 minutes late.

So YANBU OP

YANBU. I don't like the way some thread so quickly move to making the OP look wrong.

They were running late (for all the reasons we already know).
Your young child needed to go the toilet.
You informed the right people.
You were then shunted right to the end, or another slot.

I am sure most GPs would choose to see you sooner, I know mine would.

Or it could be that the next person went in and then the OP was just forgotten about because the surgery was so busy. There's no point sitting in a waiting room watching people who have arrived after you going in before you and not speaking up.

I don’t think the OP is wrong other than she should have asked why rather than positing here.