to think Barclays shouldn’t be sending my financial info to my exhusband???….

[BarclayDebacle]

…. and this could be dangerous for certain women.

So Barclays online banking has for the last 3-4 days developed a serious glitch.

my ex and I had a joint account back whilst married. When we split over 3 years ago - we went to a branch and had that account made a single account with only my name and phone number and address etc on it. All fine since 2021.

3 days ago they started sending push notifications to HIS phone - detailing our location, amount, vendor etc. His reaction is that the kids are spending on HIS card whilst away with me. He’s understandably pissed until he understood it was payments from my account.

Then he realises it’s spending on my account. Thankfully we can’t actually see the account on the online.

Has this happened to anyone else? Please DM if it has.

Myself and some women have connected on twitter. It’s been covered by Radio Lancashire and we are we raising awareness as best we can.

The issue is twofold - the data error and the fact that Barclays have known for days and neither tried to alert customers or indeed respond to those who have told them.

YABU - of course a bank should send details of your location & private financial info to a third party without your consent regardless of whether that person might be a danger to you

YANBU - this a serious breach that could be deadly for some reason and the onus was on Barclays to notify customers not wait til they contacted them

Barclays telling location details of transactions to ex husbands is completely fucking serious.

I'm glad you've got sisterly support 💐

this is very bad on the part of Barclays

have you contacted the ICO?

https://ico.org.uk/make-a-complaint/

Have you reported to the ICO before chasing media attention?

Yes we have reported to the ICO and the FCA as well as the UK Board or Directors for Barclays. Funnily enough the complaints team finally managed to ring me after an email landed in the Group chairman’s inbox!

Yes and the FCA. The media was because after days of trying to sort I got no response and because I believe this to be in the public interest as vulnerable women could be at risk

Yes and FCA

Barclays suck with this - we added my ex (when we were together) to my account, and they immediately started sending all communications to him (no, it wasn't alphabetical by name - it was pure default male).

I contacted them multiple times, had him contact them, to ask them to send stuff to me as I did all the financial admin, but they seemingly couldn't, and after the 3rd time it happened (for important stuff, not just for junk mail) they gave me 50 quid and an apology (but still didn't fix it properly).

When we split, they wouldn't let me close the account without him being present (tricky when he'd buggered off to the other side of the world). Thank goodness I was also non-UK, so they force closed it post-brexit anyway :)

But yes, it's super serious, and an ongoing issue with Barclays (and a reason to open fresh, new accounts not re-purpose old ones)

They have form for this. A few years ago, my adult son, who had the same address and initial as his stepmother, discovered that she was receiving his bank statements. They had never had a joint account.

I think the message we can take from this situation. Is start a new account when you spilt from a ex . If you have a joint account close it and get a new account.

That’s really really poor.

it seems they have fixed this issue now.

https://bbc.com/news/uk-england-lancashire-68673928

BBC have raised this thankfully.

Hello it appears the same issue has arisen with my account. I am trying to find out from Barclays how long this has been occuring for. Barclays sent me an email on Friday explaining what had happened and an offer of £250. Can I ask have others been offered £250, I think that is insulting for the amount of anxiety is causes to know your ex is aware of your financial transactions. Any other people on this situation? Thankyou

I recommend that women who have had accounts with ex partners and who split and have their account names changed also change banks completely.

I'm in the same situation. Unfortunately the information they shared included my salary, bonus, SIPP and ISA payments and savings account transactions.

It's very annoying as we're in the twilight zone before negotiating a divorce settlement so I didn't want him to have visibility of these (as I don't have for his). I've raised a complaint, they took on board the potential implications for my settlement (and asked if it would have any other implications they could note) and asked me to say what I'd accept in compensation (beyond the £250 they've paid).

I've declined to provide a number as I wanted to reflect on it and I have no idea what to say.

They also allowed him to take himself off the joint account last year (it was originally my account) by removing the overdraft and then transferred all of the remaining funds into his new account, without needing to inform me. I also raised a complaint about that (and they paid me compensation).